Support » Plugin: Pixel Manager for WooCommerce - Track Google Analytics, Google Ads, TikTok and more » Missing orders sometimes

Missing orders sometimes

  • Resolved davidgrishaver

    (@davidgrishaver)


    4 months, 3 weeks ago

    I’m testing the plugin Version 1.24.0 with

      GA4 only

    running alongside our long tested UA data collection implementation separately. I see GA4 orders with Pixel Manager for WooCommerce being missed sometimes. Sometimes the pixel is checked as fired and they are missing from GA and and sometimes it’s not fired. We use stripe for payment. Your plugin seems to be the best for sending first party data to Google Ads so we’d like to use it but so far we are seeing some problems sending data to GA4.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter davidgrishaver

    (@davidgrishaver)

    4 months, 3 weeks ago

    FYI I sent debug info to the support email

    Plugin Author alekv

    (@alekv)

    4 months, 3 weeks ago

    Hi @davidgrishaver

    I quickly checked the website.

    You have several other Google tags installed. Those can interfere with the measurement. Please remove them.

    Also, please follow this testing procedure: https://sweetcode.com/docs/wpm/testing

    Also, you need to know that the free version only uses the browser pixel for reporting orders. If customers use any type of ad blocker for instance, orders won’t be tracked.

    If you want practically 100% order tracking accuracy, you’ll need to acquire the pro version. It uses the GA4 Measurement Protocol (server-to-server) to report orders.

    Kind regards
    Aleksandar

    Thread Starter davidgrishaver

    (@davidgrishaver)

    4 months, 3 weeks ago

    Gotcha, I’ll test with the pro version. Appreciated!

    Plugin Author alekv

    (@alekv)

    4 months, 3 weeks ago

    Thanks for giving it a try 😀

    And let us know if it matches your expectations.

    Plugin Support Kenneth

    (@kavillarosa)

    4 months, 3 weeks ago

    Resolved over support@sweetcode.com. So, I’m closing this thread now.

    Feel free to reply to this thread should you have a similar concern.

    Thanks!
    Kenneth

    Thread Starter davidgrishaver

    (@davidgrishaver)

    4 months, 2 weeks ago

    Have replied in the emails about some ongoing questions regarding missing orders and how they are tracked in GA (as events?) with screenshots and such. Just checking if they are getting to you!

    Best,
    Dave

    Plugin Support Kenneth

    (@kavillarosa)

    4 months, 1 week ago

    Hi David,

    We haven’t received your reply at support@sweetcode.com. Would you mind sending it again so we can check further?

    We’re looking forward to your email.

    Regards,
    Kenneth

    Plugin Support Kenneth

    (@kavillarosa)

    4 months, 1 week ago

    Resolved over support@sweetcode.com. If you have a similar issue. Feel free to add a reply to this thread.

    Thanks!
    Kenneth

    Grillo

    (@gri11o)

    2 months, 2 weeks ago

    Hello, I’m experiencing a similar issue on this website: https://farmaciamontelupone.it

    Both Google Analytics 4 and UA are currently under-tracking conversions (roughly 50% of the total amount).

    Could you please make a check?

    Many Thanks,
    F

    Plugin Support Kenneth

    (@kavillarosa)

    2 months, 2 weeks ago

    Hi @gri11o ,

    I checked your site and see Google Tag Manager installed on the site. See – https://share.getcloudapp.com/d5uynN9Y.

    This can interfere with our tracking scripts. That’s why we’re recommending our users to consolidate all pixels into the Pixel Manager.

    I’d like to check this further and see if this is really the case. Would you mind sending us your site’s debug information? Here’s where you can find it – https://share.getcloudapp.com/p9u6oGK2.

    We’re looking forward to your reply.

    Regards,
    Kenneth

    • This reply was modified 2 months, 2 weeks ago by Kenneth.
Viewing 10 replies - 1 through 10 (of 10 total)
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