Title: Missing order
Last modified: February 7, 2021

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# Missing order

 *  Resolved [Leanne55](https://wordpress.org/support/users/leanne55/)
 * (@leanne55)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-order-3/)
 * Hi,
 * I have a order confirmation with a number which is showing as paid with that 
   order number in the payment gateway however am not able to find it in the WooCommerce
   dashboard
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-order-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-order-3/#post-14015034)
 * Hello,
 * If you have the order number of the missing order, can you load the following
   URL? (you need to replace **12345** with the actual order number:
    [https://leannestudio.com/wp-admin/post.php?post=12345&action=edit](https://leannestudio.com/wp-admin/post.php?post=12345&action=edit)
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin. To determine what’s causing the issue, please temporarily switch
   your theme back to [Storefront](https://wordpress.org/themes/storefront/) and
   disable all plugins except for WooCommerce. If that resolves the issue, then 
   re-enable plugins one-by-one until you find the one that’s causing the conflict.
 *  Thread Starter [Leanne55](https://wordpress.org/support/users/leanne55/)
 * (@leanne55)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-order-3/#post-14015356)
 * That page doesn’t load when I replace 12345 with the order number – it just goes
   to a list of my posts
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-order-3/#post-14020631)
 * Hi [@leanne55](https://wordpress.org/support/users/leanne55/)
 * Is there more than one order that’s missing in dashboard? What payment gateway
   is used for the missing order?
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-order-3/#post-14051886)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Missing order’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/missing-order-3/#post-14051886)
 * Status: resolved