Title: Missing metadata on orders
Last modified: April 13, 2021

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# Missing metadata on orders

 *  Resolved [jeromebart](https://wordpress.org/support/users/jeromebart/)
 * (@jeromebart)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-metadata-on-orders/)
 * Hi,
 * I use a plugin (Woo Set Price Note) to display the price units of the products(
   1$/kg or 2$/unit).
    It works well on the website but on the orders, the price
   notes are sometimes not displayed and it’s totally random and not specific to
   the product. Customers receive random invoices with missing data.
 * [https://ibb.co/4Y3q7gg](https://ibb.co/4Y3q7gg)
    [https://ibb.co/LJ0ns13](https://ibb.co/LJ0ns13)
 * The author of the plugin does not answer my questions. I try to determine where
   the problem can come from but I have no idea wat can cause this kind of issues.
 * Thank your for your help !

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-metadata-on-orders/#post-14315259)
 * Hi there 👋
 * It sounds like this issue is directly related to the Woo Set Price Note plugin.
 * So in this case, I would like to recommend you to contact Woo Set Price Note 
   support team so that they can help you with this issue. Here is the link to their
   support forum:
 * [https://wordpress.org/support/plugin/woo-set-price-note/](https://wordpress.org/support/plugin/woo-set-price-note/)
 * Please kindly note that this particular forum is for questions that are directly
   related to the features and functionality of the free WooCommerce plugin. While
   we’re experts on our own products, third party plugins are best supported by 
   their own resp. developers (and more importantly, I’d rather not give you any
   incorrect information).
 * I hope this helps. 🙂
 *  Thread Starter [jeromebart](https://wordpress.org/support/users/jeromebart/)
 * (@jeromebart)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/missing-metadata-on-orders/#post-14316309)
 * Hi,
    Thank you for your reply.
 * The plugin author is not responding, so I have to resolve this issue on my own.
 * I think it’s related to when the order is placed and something is preventing 
   it from being done correctly.
    As this part is managed by woocommerce, I wonder
   if you have any idea what could prevent the product meta data from being added
   to the order.
 * The issue seems to occur once in 10-20 orders. (there is 5 – 10 orders per day).
   I’m not able to reproduce the error. As the error occurs more often with some
   customers than with others I wonder if it’s maybe related to client side conditions
   or slow server/site response, I don’t know if those are viable leads ?
 *  Plugin Support [Shohan Hossain Nabil – a11n](https://wordpress.org/support/users/sohanhossain/)
 * (@sohanhossain)
 * [5 years ago](https://wordpress.org/support/topic/missing-metadata-on-orders/#post-14365219)
 * Hi [@jeromebart](https://wordpress.org/support/users/jeromebart/),
 * > The issue seems to occur once in 10-20 orders. (there is 5 – 10 orders per 
   > day). I’m not able to reproduce the error. As the error occurs more often with
   > some customers than with others I wonder if it’s maybe related to client side
   > conditions or slow server/site response, I don’t know if those are viable leads?
 * We are unable to guess anything since we didn’t develop the plugin. The best 
   way forward is to contact the plugin author. There’s nothing much we can do at
   this point.
 * Thank you for understanding.
 *  Plugin Support [Shohan Hossain Nabil – a11n](https://wordpress.org/support/users/sohanhossain/)
 * (@sohanhossain)
 * [5 years ago](https://wordpress.org/support/topic/missing-metadata-on-orders/#post-14392593)
 * Hello [@jeromebart](https://wordpress.org/support/users/jeromebart/)
 * I’m going to mark this as resolved – if you have any further questions, you can
   start a new thread. I hope you were able to contact the plugin author.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Missing metadata on orders’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Shohan Hossain Nabil – a11n](https://wordpress.org/support/users/sohanhossain/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/missing-metadata-on-orders/#post-14392593)
 * Status: resolved