Support » Plugin: WooCommerce » Missing menu Variation products

  • Resolved 3pepe3

    (@3pepe3)


    I have used several times woocommerce but on the last 2 installs the product variation is missing on the navigation and if I try to access the product variation by url i get the message :

    Sorry, you are not allowed to edit posts in this post type.

    I disable all the plugins and nothing seems to work… I can provide credentials to the site for test

    Thanks
    Pepe

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi Pepe,

    That sounds a bit odd; Just to check – are you sure you’re logged in with an account that has an “Administrator” role? If you are, could you take a screenshot of your WordPress admin area?

    It might also be worthwhile posting a copy of your system status report here. You can find that under WooCommerce > System Status.

    Thanks!

    Thread Starter 3pepe3

    (@3pepe3)

    Screenshot : https://drive.google.com/file/d/1MmdiicYfKkKe8ormF7ujF62vAx7pGucQ/view?usp=sharing

    status :

    
    ### WordPress Environment ###
    
    Home URL: http://jose.dev.hexis-energy.com
    Site URL: http://jose.dev.hexis-energy.com
    WC Version: 3.4.2
    Log Directory Writable: ✔
    WP Version: 4.9.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: fr_FR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.33 (Win32) OpenSSL/1.1.0h PHP/7.2.5
    PHP Version: 7.2.5
    PHP Post Max Size: 512 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.59.0
    OpenSSL/1.1.0h
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.32-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.2
    WC Database Prefix: web_
    MaxMind GeoIP Database: ✔
    Taille totale de la base de données: 45.32MB
    Taille de la base de données: 44.96MB
    Taille de l’index: 0.36MB
    web_woocommerce_sessions: Données : 1.52MB + Index: 0.00MB
    web_woocommerce_api_keys: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_attribute_taxonomies: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_downloadable_product_permissions: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_order_items: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_order_itemmeta: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_tax_rates: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_tax_rate_locations: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_shipping_zones: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_shipping_zone_locations: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_shipping_zone_methods: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_payment_tokens: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_payment_tokenmeta: Données : 0.02MB + Index: 0.00MB
    web_woocommerce_log: Données : 0.02MB + Index: 0.00MB
    web_commentmeta: Données : 0.02MB + Index: 0.03MB
    web_comments: Données : 0.02MB + Index: 0.09MB
    web_elfsight_social_share_buttons_widgets: Données : 0.00MB + Index: 0.00MB
    web_failed_jobs: Données : 0.02MB + Index: 0.00MB
    web_gf_draft_submissions: Données : 0.02MB + Index: 0.02MB
    web_gf_entry: Données : 0.02MB + Index: 0.03MB
    web_gf_entry_meta: Données : 0.02MB + Index: 0.05MB
    web_gf_entry_notes: Données : 0.02MB + Index: 0.03MB
    web_gf_form: Données : 0.02MB + Index: 0.00MB
    web_gf_form_meta: Données : 0.02MB + Index: 0.00MB
    web_gf_form_view: Données : 0.02MB + Index: 0.03MB
    web_links: Données : 0.02MB + Index: 0.02MB
    web_mailchimp_carts: Données : 0.02MB + Index: 0.00MB
    web_options: Données : 4.50MB + Index: 0.00MB
    web_podsrel: Données : 0.02MB + Index: 0.06MB
    web_postmeta: Données : 29.52MB + Index: 0.00MB
    web_posts: Données : 6.52MB + Index: 0.00MB
    web_queue: Données : 0.02MB + Index: 0.00MB
    web_revslider_css: Données : 0.13MB + Index: 0.00MB
    web_revslider_layer_animations: Données : 0.02MB + Index: 0.00MB
    web_revslider_navigations: Données : 0.02MB + Index: 0.00MB
    web_revslider_sliders: Données : 0.11MB + Index: 0.00MB
    web_revslider_slides: Données : 1.52MB + Index: 0.00MB
    web_revslider_static_slides: Données : 0.02MB + Index: 0.00MB
    web_rg_form: Données : 0.02MB + Index: 0.00MB
    web_rg_form_meta: Données : 0.02MB + Index: 0.00MB
    web_rg_form_view: Données : 0.02MB + Index: 0.00MB
    web_rg_incomplete_submissions: Données : 0.02MB + Index: 0.00MB
    web_rg_lead: Données : 0.02MB + Index: 0.00MB
    web_rg_lead_detail: Données : 0.02MB + Index: 0.00MB
    web_rg_lead_detail_long: Données : 0.02MB + Index: 0.00MB
    web_rg_lead_meta: Données : 0.02MB + Index: 0.00MB
    web_rg_lead_notes: Données : 0.02MB + Index: 0.00MB
    web_termmeta: Données : 0.02MB + Index: 0.00MB
    web_terms: Données : 0.02MB + Index: 0.00MB
    web_term_relationships: Données : 0.05MB + Index: 0.00MB
    web_term_taxonomy: Données : 0.02MB + Index: 0.00MB
    web_usermeta: Données : 0.08MB + Index: 0.00MB
    web_users: Données : 0.02MB + Index: 0.00MB
    web_wc_download_log: Données : 0.02MB + Index: 0.00MB
    web_wc_webhooks: Données : 0.02MB + Index: 0.00MB
    web_yoast_seo_links: Données : 0.05MB + Index: 0.00MB
    web_yoast_seo_meta: Données : 0.06MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 349
    custom-css-js: 2
    customize_changeset: 1
    custom_css: 1
    document: 10
    event: 3
    nav_menu_item: 13
    oembed_cache: 160
    page: 16
    partenaire: 12
    plv: 7
    post: 306
    product: 16
    product_variation: 3
    revision: 619
    shop_order: 4
    vcv_footers: 1
    vcv_headers: 4
    vcv_templates: 20
    _pods_field: 9
    _pods_pod: 6
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Votre boutique n’utilise pas HTTPS. En savoir plus sur HTTPS et les certificats SSL.
    Hide errors from visitors: ❌Les messages d’erreur ne doivent pas s’afficher aux visiteurs.
    
    ### Active Plugins (1) ###
    
    WooCommerce: par Automattic – 3.4.2
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Base boutique: #200 - /boutique/
    Panier: #202 - /panier/
    Validation de la commande: #204 - /commande/
    Mon compte: #206 - /mon-compte/
    Conditions générales de vente et d’utilisation: ❌ Page non définie
    
    ### Theme ###
    
    Name: Twenty Sixteen
    Version: 1.5
    Author URL: https://wordpress.org/
    Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement
    nous vous recommandons d’utiliser un thème enfant. Voir : Comment créer un thème enfant
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi there,

    So it looks like you’re just not able to view nor edit your products, no matter the product type.

    I’d first try using the tool here, under WooCommerce > Status > Tools.

    http://cld.wthms.co/1cGSRx
    Link to image: http://cld.wthms.co/1cGSRx

    See if that fixes your access.

    Thread Starter 3pepe3

    (@3pepe3)

    Yes I donne that but without luck…
    Here is a fresh installation with the same bug :
    From installation of wordpress to the creation of product.
    https://www.useloom.com/share/791333a5da4540c7ac9ed1979dc235d1

    Plugin Support Kristina

    (@kristinaplauche)

    Automattic Happiness Engineer

    Thanks for the video! I see that you successfully created a variable product.
    To be able to see it from the product url, you need to publish the product. In the video the product is set to Draft.
    If you want to view the product before it’s published, click the preview button on the edit product page as you can see in this screenshot: http://cld.wthms.co/bZynuO

    Thread Starter 3pepe3

    (@3pepe3)

    The product is published but not I can’t access the product variation…

    Can I give you a test install with credentials ?

    Plugin Support Kristina

    (@kristinaplauche)

    Automattic Happiness Engineer

    Before you do that, can you send me a link to the product?

    Thread Starter 3pepe3

    (@3pepe3)

    I just made a new install a product but still not the variation producs
    The product :
    http://test.hexis-graphics.com/product/test/

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @3pepe3 I am trying to understand the problem here, you stated you cannot edit the variation, correct? Are you trying to access the variation directly like this?

    http://test.hexis-graphics.com/wp-admin/post.php?post=10&action=edit

    If so, the error is correct, you would need to edit through the parent product:

    http://test.hexis-graphics.com/wp-admin/post.php?post=9&action=edit

    If I am incorrect, can you elaborate on what you are attempting to do?

    Side note: providing credentials through the WordPress.org forums is not allowed.

    Thread Starter 3pepe3

    (@3pepe3)

    If I try to edit the product variation but i get the message :
    http://test.hexis-graphics.com/wp-admin/post.php?post=9&action=edit
    http://test.hexis-graphics.com/wp-admin/edit.php?post_type=product_variation

    Sorry, you are not allowed to edit posts in this post type.

    So I don’t have the post type product_variation working…
    You can see another install without the problem.
    https://pasteboard.co/HpY5fkx.jpg

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @3pepe3 This menu item is not something that is default for WooCommerce, it must be being added by another plugin:


    Link to image: http://cld.wthms.co/vI2oaC

    By default variations are not directly editable, they must be edited under the parent products. The error you are receiving is correct.

    Thread Starter 3pepe3

    (@3pepe3)

    ok… sorry for the problems. I thought that it was a woocommerce native feature.
    My mistake

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @3pepe3 No worries, marking this as resolved.

Viewing 13 replies - 1 through 13 (of 13 total)
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