Support » Fixing WordPress » Missing Menu Options

  • Hi,

    Recently I noticed that many items from my menu are gone. ‘Settings’, ‘Plugins’ and ‘Appearance’ have vanished. I have no idea how to fix it.

    For a bit of context, before this I was having another issue: some images stopped being visible for no apparent reason. So I installed a plugin called ‘Plugin Detective’ to try and see if any plugins were causing the issue. Next time I logged in, I noticed the problem with my menu.

    Any help would be greatly appreciated!

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  • Hi @damianschedler

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install “Health Check”: https://wordpress.org/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time.

    See http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    You can also go directly to https://yoursite.com/wp-admin/plugins.php to go the plugins list where you should be able to deactivate.

    Hope it helps!

    Thread Starter damianschedler

    (@damianschedler)

    Hi,

    Thank you for the prompt reply. Unfortunately, the essential features I mentioned are still missing form my dashboard.

    I tried installing Health Check through Filezilla, but as I understand it, it still needs to be activated from the ‘Plugins’ menu in order to work (which I don’t have access to).

    I also tried deactivating all plugins with Filezilla, but the issue persists.

    Thread Starter damianschedler

    (@damianschedler)

    I’ve found a solution to my issue! I saw someone suggesting this link, in order to explore if any plugins were causing the issue: http://www.yourdomain.com/wp-admin/plugins.php (replacing ‘www.yourdomain.com’ with your site’s domain name).

    I just used the link, which prompted me to log in to WordPress. Once I did, my dashboard was back to normal 🙂

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