Title: Missing Media in WordPress Last modified: August 20, 2016 --- # Missing Media in WordPress * [rayr99](https://wordpress.org/support/users/rayr99/) * (@rayr99) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/) * I have found in 3.4.2 since upgrade thumbnails are not show in media and accont be inserted in posts. If you click on ‘Edit Media’ it replies “Image data does not exist. Please re-upload the image.” Images in 5 sizes have been uploaded and can be found in the uploads folder in either the year/month location or if Settings/Media ‘Organize my’ tick box is unticked in the uploads folder. File permissions on all folders and files are all OK. Using a browser and the url shows the image with no problems Problems exists on any theme with all plugins removed. Contents of wp-admin & wp-content replaced with new files as suggested elsewhere. * does anyone have any other ideas on how to fix this?? Viewing 15 replies - 1 through 15 (of 15 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089168) * Check your uploads path in Settings->Media. It should be blank in most installs. * Thread Starter [rayr99](https://wordpress.org/support/users/rayr99/) * (@rayr99) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089171) * As posted – I was set to blank and I have overridden it as well. No change. * Images in 5 sizes have been uploaded and can be found in the uploads folder in either the year/month location or if Settings/Media ‘Organize my’ tick box is unticked in the uploads folder. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089175) * Have you tried: * – switching to the Twenty Eleven theme to rule out any theme-specific problems. * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems. * Thread Starter [rayr99](https://wordpress.org/support/users/rayr99/) * (@rayr99) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089177) * PLEASE READ POST * Problems exists on any theme with all plugins removed. * Contents of wp-admin & wp-content replaced with new files as suggested elsewhere. * Thread Starter [rayr99](https://wordpress.org/support/users/rayr99/) * (@rayr99) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089181) * Resetting the plugins folder as in post reply via PhpMyAdmin did not work. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089267) * You specifically need to try it using the Twenty Eleven theme. Nothing in your post thus far suggests that you have done this. * Thread Starter [rayr99](https://wordpress.org/support/users/rayr99/) * (@rayr99) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089271) * Specifically I have tried the Twenty Eleven theme with plugins disabled and upload problem exists. Clearly the use of ‘any theme’ was confusing. Uploading was working with desired theme until upgrade then uploading problems started. Go Figure. Clearly not the only one with this problem. Perhaps someone, forum or WordPress, could investigate or ask more specfic installation questions to try and reproduce the problem rather than just repeat standard replies which have not worked for me or others posting same issue. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089272) * Welcome to WordPress Troubleshooting 101 – a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits. The suggestions I posted above tend to fix about 75% of site issues – at least in the 4 years that I’ve been helping out around here. 🙂 * The only other cause of your problem that I can think of is that your database has been damaged at some time – leading to a critical loss of image data. Do you have any recent(ish) database backup? * Oh – and there’s no one at “WordPress” to ask. Theses free, volunteer-staffed forums are the only support short of hiring someone. * Thread Starter [rayr99](https://wordpress.org/support/users/rayr99/) * (@rayr99) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089275) * Whilst I appreciate volunteer support is what it says, repeating answers given two years ago for the same question verbatum is repeating standard replies. By the law of averages if you keep repeating the same answer to a similar question you must get some right. My car does not go, put petrol in it, as a reply will work most times! * Fault diagnosis in the human body, something about as complex as WordPress it seems, is done by asking questions about the symtoms then drawing conclusions and recommending a solution. Not repeating past prescriptions. * Given the problem appears to be the link between the media list and the images, that have sucessfully been uploaded, some guidance on what tables hold what might shed more light on the issue? * Looks like the best bet is to strip it all down and start again. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089277) * If you feel that these forums are not suited to your needs, you are perfectly free to use another WordPress resource. * [editweapon](https://wordpress.org/support/users/editweapon/) * (@editweapon) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089344) * I don’t want to thread-jack here, but I think I’m having the exact same problem: Media Library lists all the previous files, and allows me to upload new files, but all the Thumbnails are blank / white. * Step 1: View Library. All thumbnails are white. [http://cl.ly/image/1B1q0o45111b](http://cl.ly/image/1B1q0o45111b) * Step 2: Click on Image name to enter the Image Editor, then click “Edit Image” button. [http://cl.ly/image/1X1i1a340f2N](http://cl.ly/image/1X1i1a340f2N) * Step 3: …and “Image Data Does Not Exist. Please re-upload the image” error appears. [http://cl.ly/image/1U2H3H0W2n1g](http://cl.ly/image/1U2H3H0W2n1g) * FTP Permissions on this folder: 755 FTP Permissions on this file: 644 * I have already attempted to disable all plugins. Didn’t fix it. (Here’s all the Active and Inactive plugins as well. [http://cl.ly/image/3W2j3e0y0R02](http://cl.ly/image/3W2j3e0y0R02)) I then switched to the Twenty-Eleven Theme. Didn’t fix it. * This happened when I upgraded to 3.4.2. I have another WP site running on the same host, in a near identical setup as the problem site, running 3.4.1. I can see Thumbnails in that Media Library just fine. * I just re-installed 3.4.2 on the problem WP site. Didn’t fix it. * If this is a database problem, what do I need to do? Here’s my current tables: [http://cl.ly/image/3Y1k0L1Y2O3Z](http://cl.ly/image/3Y1k0L1Y2O3Z) * Thx. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089345) * Please [post your own topic](http://wordpress.org/support/forum/how-to-and-troubleshooting#postform). Your problem – despite any similarity in symptoms – is likely to be completely different. * [editweapon](https://wordpress.org/support/users/editweapon/) * (@editweapon) * [13 years, 7 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089346) * Just posted on a new thread. Thx. * [robincook](https://wordpress.org/support/users/robincook/) * (@robincook) * [13 years, 6 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089362) * I have been uploading images today, when I try to and include them in a post the images are full size, I get this message “Image data does not exist. Please re-upload the image.” although the image is there. * Can anyone help, I have disabled all plugins yet it still occurs * Robin * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [13 years, 6 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089363) * As per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome#Where_To_Post), please [post your own topic](http://wordpress.org/support/forum/how-to-and-troubleshooting#postform). Your problem – despite any similarity in symptoms – is likely to be completely different. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Missing Media in WordPress’ is closed to new replies. ## Tags * [missing thumbnails](https://wordpress.org/support/topic-tag/missing-thumbnails/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 15 replies * 4 participants * Last reply from: [esmi](https://wordpress.org/support/users/esmi/) * Last activity: [13 years, 6 months ago](https://wordpress.org/support/topic/missing-media-in-wordpress/#post-3089363) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics