Support » Plugin: NinjaScanner - Virus & Malware scan » Missing Lock File.

  • Resolved blacckmamba

    (@blacckmamba)


    Hi,

    since today some of my websites show “Missing Lock File.” and won’t scan anymore. I already emptied the garbage, but the problem remains.

    Best Regards

Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter blacckmamba

    (@blacckmamba)

    Alternatively: Unknown error.

    WordPress: 5.6 + Ninja Firewall in Full WAF mode.

    Plugin Author nintechnet

    (@nintechnet)

    Can you click on the “Log” tab and check if there’s any other error or warning?

    Thread Starter blacckmamba

    (@blacckmamba)

    Yes, sure! Thanks for replying this fast!

    This is from the website with the missing lock warning:

    28-Jan-21 15:07:10 INFO Processing step 1/14
    28-Jan-21 15:07:10 INFO Checking NinjaScanner files integrity
    28-Jan-21 15:07:10 INFO Files integrity is O.K
    28-Jan-21 15:07:12 INFO Processing step 2/14
    28-Jan-21 15:07:12 INFO Building file’s list
    28-Jan-21 15:07:12 ERROR Fatal error: forking process failed (cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received: AJAX API). Aborting
    28-Jan-21 15:07:12 INFO Cancelling scanning process
    28-Jan-21 15:07:15 INFO Cancelling scanning process

    And this is from the website with Unknown Error:

    28-Jan-21 15:07:24 INFO Processing step 1/14
    28-Jan-21 15:07:24 INFO Checking NinjaScanner files integrity
    28-Jan-21 15:07:24 INFO Files integrity is O.K
    28-Jan-21 15:07:26 INFO Processing step 2/14
    28-Jan-21 15:07:26 INFO Building file’s list
    28-Jan-21 15:07:28 INFO Total files found: 6.543
    28-Jan-21 15:07:28 INFO Building database posts and pages checksum
    28-Jan-21 15:07:28 INFO Found 0 posts and 5 pages in the database
    28-Jan-21 15:07:30 INFO Processing step 3/14
    28-Jan-21 15:07:30 INFO Checking WordPress core files integrity
    28-Jan-21 15:08:32 INFO Files integrity is O.K
    28-Jan-21 15:08:34 INFO Processing step 4/14
    28-Jan-21 15:08:34 INFO Building plugins list
    28-Jan-21 15:08:36 INFO Processing step 5/14
    28-Jan-21 15:08:36 INFO Checking plugin files integrity
    28-Jan-21 15:08:59 WARN HTTP Error 404. Skipping elementor-pro 3.0.10, it may not be available in the repo
    28-Jan-21 15:10:09 WARN Additional/suspicious files: 2
    28-Jan-21 15:10:09 INFO Plugin files integrity is O.K
    28-Jan-21 15:10:11 INFO Processing step 6/14
    28-Jan-21 15:10:11 INFO Building themes list
    28-Jan-21 15:10:12 INFO Processing step 7/14
    28-Jan-21 15:10:12 INFO Checking theme files integrity
    28-Jan-21 15:10:22 INFO Theme files integrity is O.K
    28-Jan-21 15:10:23 INFO Processing step 8/14
    28-Jan-21 15:10:23 INFO Skipping snapshots comparison, no older files shapshot found
    28-Jan-21 15:10:25 INFO Processing step 9/14
    28-Jan-21 15:10:25 INFO Skipping snapshots comparison, no older database shapshot found
    28-Jan-21 15:10:27 INFO Processing step 10/14
    28-Jan-21 15:10:27 INFO Skipping Google Safe Browsing: no API key found
    28-Jan-21 15:10:29 INFO Processing step 11/14
    28-Jan-21 15:10:29 INFO Skipping binary files scan
    28-Jan-21 15:10:30 INFO Processing step 12/14
    28-Jan-21 15:10:30 INFO Running anti-malware scanner
    28-Jan-21 15:10:30 INFO Building the list of files to check
    28-Jan-21 15:10:30 INFO Retrieving signatures lists
    28-Jan-21 15:10:32 INFO Processing step 13/14
    28-Jan-21 15:10:48 INFO Scanned files: 2.409/6.519
    28-Jan-21 15:10:50 INFO Processing step 13/14
    28-Jan-21 15:11:06 INFO Scanned files: 2.442/6.519
    28-Jan-21 15:11:07 INFO Processing step 13/14
    28-Jan-21 15:11:23 INFO Scanned files: 2.475/6.519
    28-Jan-21 15:11:25 INFO Processing step 13/14
    28-Jan-21 15:11:41 INFO Scanned files: 2.494/6.519
    28-Jan-21 15:11:42 INFO Processing step 13/14
    28-Jan-21 15:11:58 INFO Scanned files: 2.526/6.519
    28-Jan-21 15:11:59 INFO Processing step 13/14
    28-Jan-21 15:12:15 INFO Scanned files: 2.561/6.519
    28-Jan-21 15:12:16 INFO Processing step 13/14
    28-Jan-21 15:12:32 INFO Scanned files: 2.595/6.519
    28-Jan-21 15:12:33 INFO Processing step 13/14
    28-Jan-21 15:12:49 INFO Scanned files: 2.628/6.519
    28-Jan-21 15:12:50 INFO Processing step 13/14
    28-Jan-21 15:13:06 INFO Scanned files: 2.663/6.519
    28-Jan-21 15:13:08 INFO Processing step 13/14
    28-Jan-21 15:13:24 INFO Scanned files: 2.697/6.519
    28-Jan-21 15:13:26 INFO Processing step 13/14
    28-Jan-21 15:13:42 INFO Scanned files: 2.730/6.519
    28-Jan-21 15:13:43 INFO Processing step 13/14
    28-Jan-21 15:13:59 INFO Scanned files: 2.764/6.519
    28-Jan-21 15:14:01 INFO Processing step 13/14
    28-Jan-21 15:14:17 INFO Scanned files: 2.797/6.519
    28-Jan-21 15:14:18 INFO Processing step 13/14
    28-Jan-21 15:14:34 INFO Scanned files: 2.829/6.519
    28-Jan-21 15:14:35 INFO Processing step 13/14
    28-Jan-21 15:14:51 INFO Scanned files: 2.858/6.519
    28-Jan-21 15:14:53 INFO Processing step 13/14
    28-Jan-21 15:15:09 INFO Scanned files: 2.884/6.519
    28-Jan-21 15:15:10 INFO Processing step 13/14
    28-Jan-21 15:15:26 INFO Scanned files: 3.017/6.519
    28-Jan-21 15:15:27 INFO Processing step 13/14
    28-Jan-21 15:15:43 INFO Scanned files: 3.356/6.519
    28-Jan-21 15:15:44 INFO Processing step 13/14
    28-Jan-21 15:16:00 INFO Scanned files: 3.388/6.519
    28-Jan-21 15:16:02 INFO Processing step 13/14
    28-Jan-21 15:16:05 INFO Cancelling scanning process
    28-Jan-21 15:16:05 ERROR Scan was cancelled.

    I had similar problem , i increased memory allocation from 256 to 500MB from php. ini and tried again. I received initially same error and then retried, and script is progressing now, building lists..

    Plugin Author nintechnet

    (@nintechnet)

    There’s a connection timeout: 28-Jan-21 15:07:12 ERROR Fatal error: forking process failed (cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received: AJAX API). Aborting.
    It looks like your server is a bit slow and the default timeout (5 seconds) is too low. This is the WordPress default timeout. I will make some changes later today and will give you a link to the modified file so that you could test it.

    Plugin Author nintechnet

    (@nintechnet)

    Here a quick patch you can test:
    1. Download the new /lib/ajax_hooks.php script: https://plugins.trac.wordpress.org/export/HEAD/ninjascanner/trunk/lib/ajax_hooks.php
    2. Over FTP, copy it into the “wp-content/plugins/ninjascanner/lib/” to replace the current one.
    3. Make sure to uncheck the “NinjaScanner > Settings > Advanced Users Settings > Always verify NinjaScanner’s files integrity before starting a scan” otherwise the scan will refuse to run.

    Noticed the same issue right the second you posted this fix.

    I can confirm the process running now. Has not finished yet though. I will report back.

    Thank you!

    • This reply was modified 3 months, 2 weeks ago by idonteatmeat.

    I tried several times now. The scanning process now stops at the end of step 13/14.
    Strangely it scans more files than it calculates in the beginning.

    The process still halts with the message “Missing lock file” though.

    
    29-Jan-21 12:31:05 INFO  Scanned files: 12.990/17.426
    29-Jan-21 12:31:09 INFO  Processing step 13/14
    29-Jan-21 12:31:25 INFO  Scanned files: 13.016/17.426
    29-Jan-21 12:31:30 INFO  Processing step 13/14
    29-Jan-21 12:31:46 INFO  Scanned files: 13.053/17.426
    29-Jan-21 12:31:49 INFO  Processing step 13/14
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    29-Jan-21 12:32:09 INFO  Processing step 13/14
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    29-Jan-21 12:32:29 INFO  Processing step 13/14
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    29-Jan-21 12:32:49 INFO  Processing step 13/14
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    29-Jan-21 12:33:09 INFO  Processing step 13/14
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    29-Jan-21 12:33:50 INFO  Processing step 13/14
    29-Jan-21 12:34:06 INFO  Scanned files: 13.330/17.426
    29-Jan-21 12:34:09 INFO  Processing step 13/14
    29-Jan-21 12:34:26 INFO  Scanned files: 13.376/17.426
    29-Jan-21 12:34:30 INFO  Processing step 13/14
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    29-Jan-21 12:35:10 INFO  Processing step 13/14
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    29-Jan-21 12:35:52 INFO  Processing step 13/14
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    29-Jan-21 12:36:12 INFO  Processing step 13/14
    29-Jan-21 12:36:28 INFO  Scanned files: 14.388/17.426
    29-Jan-21 12:36:32 INFO  Processing step 13/14
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    29-Jan-21 12:52:02 INFO  Scanned files: 18.376/17.426
    29-Jan-21 12:52:05 INFO  Processing step 13/14
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    29-Jan-21 13:06:40 INFO  Processing step 13/14
    29-Jan-21 13:06:56 INFO  Scanned files: 19.942/17.426
    29-Jan-21 13:06:59 INFO  Cancelling scanning process
    29-Jan-21 13:07:02 INFO  Cancelling scanning process
    29-Jan-21 13:07:04 INFO  Cancelling scanning process
    29-Jan-21 13:07:06 INFO  Cancelling scanning process
    29-Jan-21 13:07:07 INFO  Cancelling scanning process
    29-Jan-21 13:07:09 INFO  Cancelling scanning process
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    29-Jan-21 13:07:21 INFO  Cancelling scanning process
    29-Jan-21 13:07:23 INFO  Cancelling scanning process
    29-Jan-21 13:07:25 INFO  Cancelling scanning process
    Plugin Author nintechnet

    (@nintechnet)

    Try to clear the cache: Settings > Advanced Users Settings > Nerds Settings > Run the garbage collector.

    Ok, tried that. I’m sorry. Still crashes with the same message when it’s getting to the end.

    • This reply was modified 3 months, 2 weeks ago by idonteatmeat.
    Plugin Author nintechnet

    (@nintechnet)

    You can either:
    Delete manually the whole cache: Deactivate NinjaScanner first, then delete over FTP the /wp-content/ninjascanner folder which contains all cached files. Then, reactivate NinjaScanner and start another scan.

    Or:
    Roll back to version 3.0.2 and see if it works as expected: https://downloads.wordpress.org/plugin/ninjascanner.3.0.2.zip

    Thread Starter blacckmamba

    (@blacckmamba)

    Hi again!

    It worked for me with the patch (ajax_hooks.php) and the “Always verify NinjaScanner’s files integrity before starting a scan” deselected!

    😉

    Thanks very much!

    Same issue here. I will try it with the patch too.
    Edit: It’s fixed with the patch.

    • This reply was modified 3 months, 2 weeks ago by danielrufde.

    The patch didn’t fix my “Missing lock file” error.

    Plugin Author nintechnet

    (@nintechnet)

    Click on the “Log” tab, activate the “Debug” checkbox below the textarea, and check if there’s any fatal errors or warnings in the log.

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