Missing languages with WPML

  • Resolved wprockets

    (@wprockets)


    2 years, 2 months ago

    Dear Complianz Team,

    I am using the free Complianz plugin in a multilanguage setup with WPML. It was working fine for a long time. Now the translations are missing. All cookie policy pages are English now. Also the Complianz backend is English, no matter, which admin language I select. In the WP update page I don’t have the option to update languages, maybe because it’s handled by WPML. Do you have an idea, how I can fix this?

    Thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    2 years, 2 months ago

    Hi @wprockets,

    If the Cookie Policy as well as the back-end translations have reverted to English, that does sound like the translation files might be missing (or corrupted).

    Perhaps you could first try to re-scan for newly found translations in WPML, under “Theme and Plugins localization”.

    If the above doesn’t work, I would suggest trying to update the translations under Dashboard > Updates > Update translations. Temporary disable WPML and then try to download the missing languages using this option.

    Kind regards,
    Jarno

    Thread Starter wprockets

    (@wprockets)

    2 years, 2 months ago

    Hi @jarnovos ,

    I tried all steps but unfortunately no success. Do you have another idea or is there a way to update the corrupted or missing files manually?

    Thanks for your help!

    Plugin Contributor jarnovos

    (@jarnovos)

    2 years, 2 months ago

    Hi @wprockets,

    I’m not sure whether the translation files are supposed to be manually overridden while WPML is active. I think that in this case, the best course of action would be to ask the team over at WPML for assistance with this.

    I expect that their support team can provide some more insights as to the cause of this issue.

    Kind regards,
    Jarno

    Thread Starter wprockets

    (@wprockets)

    2 years, 2 months ago

    Hi @jarnovos ,

    I dind’t contact WPML yet but I think, I found a fix. I removed all files named complianz-LANGUAGECODE.mo and complianz-gdpr-LANGUAGECODE.mo in wp-content/languages/wpml. Not sure if that’s an elegant fix but at least the cookie policy pages and the Complianz backend are working in all supported languages again.

    Thanks for your support!

Viewing 4 replies - 1 through 4 (of 4 total)
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