Title: Missing Jetpack stats since recent update
Last modified: December 19, 2022

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# Missing Jetpack stats since recent update

 *  Resolved [kldckldc](https://wordpress.org/support/users/kldckldc/)
 * (@kldckldc)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-since-recent-update/)
 * Hello, I’m having a problem with missing stats on two of my sites that I noticed
   recently after a Jetpack update. Jetpack has not been updated on the third site
   so I still have stats there. I’m at the end of year point where I post my most
   popular postings for 2022. Can you help me get this fixed please? I’m a long-
   time Jetpack user and my sites have been up for 10 years. I have looked through
   other postings on this issue and looks like I need additional help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-jetpack-stats-since-recent-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-since-recent-update/#post-16303660)
 * Hi [@kldckldc](https://wordpress.org/support/users/kldckldc/) –
 * In order for Jetpack Stats to work on your sites, you must have the Jetpack plugin
   installed and connected to WordPress.com/ On the two sites that you referenced,
   it doesn’t appear that Jetpack is installed.
 * Could you please install Jetpack and connect it to WordPress.com? Once that is
   done, you will want to make sure the stats module is turned on.
 *  Thread Starter [kldckldc](https://wordpress.org/support/users/kldckldc/)
 * (@kldckldc)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-since-recent-update/#post-16303831)
 * Jetpack was already installed on both sites. I have connected both sites to WordPress.
   com (or so it appears on my side). When I try to add the stats via clicking on
   MyJetpack Extras, I end up getting a blank screen on Jetpack for both sites. 
   Am I not showing as having the sites connected to WordPress.com? What’s next?
 *  Just noticed I had “Jetpack Boost” installed instead of “Jetpack.” I deactivated
   and deleted “Jetpack Boost.” Tried to install the regular “Jetpack” again and
   am getting an error stating “installation failed. destination folder already 
   exists.”
 * **OK, so here’s what I did. Went into my hosting at server level and deleted 
   the “Jetpack” folder. Then reinstalled “Jetpack” on the food site. Stats are 
   being calculated now so that should be working soon. Did same on garden site 
   and now it appears to be working. **No idea how I got Jetpack Boost installed
   instead of the regular Jetpack.
 * Thanks.
    -  This reply was modified 3 years, 4 months ago by [kldckldc](https://wordpress.org/support/users/kldckldc/).
    -  This reply was modified 3 years, 4 months ago by [kldckldc](https://wordpress.org/support/users/kldckldc/).
      Reason: fixed it myself
 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-since-recent-update/#post-16307133)
 * I’m glad that you got this sorted out.
 * I’m going to mark this thread as resolved. If you have additional questions about
   Jetpack in the future, feel free to open a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing Jetpack stats since recent update’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
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 * 3 replies
 * 2 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/missing-jetpack-stats-since-recent-update/#post-16307133)
 * Status: resolved