Title: Missing Jetpack Data: Stats & Subscribers Last modified: January 28, 2024 --- # Missing Jetpack Data: Stats & Subscribers * Resolved [off2roam](https://wordpress.org/support/users/off2roam/) * (@off2roam) * [2 years, 3 months ago](https://wordpress.org/support/topic/missing-jetpack-data-stats-subscribers/) * In mid-December, I carried out a website re-design in a staging environment. I successfully launched, or so I thought, until I realised that the site launched as a seperate one. This meant that previous subscribers and stats were lost. * I gather that I’ll need to copy some files over, but I have no idea where to start! Any help will be appreciated. * > [View post on imgur.com](https://imgur.com/VAeygWu) * > [View post on imgur.com](https://imgur.com/XzyJRD4) * > [View post on imgur.com](https://imgur.com/ginqCi9) - This topic was modified 2 years, 3 months ago by [off2roam](https://wordpress.org/support/users/off2roam/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-jetpack-data-stats-subscribers%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [2 years, 3 months ago](https://wordpress.org/support/topic/missing-jetpack-data-stats-subscribers/#post-17394154) * Hello [@off2roam](https://wordpress.org/support/users/off2roam/) * Thanks for contacting us, and I’m sorry for the delay. We’re currently working on a backlog of support requests, and we generally answer in the order received. * > Missing Jetpack Data: Stats & Subscribers * With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, disconnecting may create a new blog ID if a site owner was using a development site or a different address when they set up Jetpack. When this happens, we call it an [Identity Crisis](https://jetpack.com/support/safe-mode/), and it may appear that your stats and subscribers were lost.  * To fix the issue, I had to disconnect Jetpack from your site. Please reconnect your site [`off2roam.com`](http://off2roam.com/) to Jetpack via your WordPress. com account to make everything work again: [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack ](https://href.li/?https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack ); * Let us know how that goes! * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [2 years, 3 months ago](https://wordpress.org/support/topic/missing-jetpack-data-stats-subscribers/#post-17415824) * Hi there! * It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Missing Jetpack Data: Stats & Subscribers’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [missing](https://wordpress.org/support/topic-tag/missing/) * [Staging Environment](https://wordpress.org/support/topic-tag/staging-environment/) * 2 replies * 2 participants * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/missing-jetpack-data-stats-subscribers/#post-17415824) * Status: resolved