Hi David,
Thank you for using CusRev.
If the reviews section is not displayed on the product page, please follow this solution to know how to enable it https://help.cusrev.com/support/solutions/articles/43000033867-reviews-not-showing-on-product-page
Let me know if it helped.
All the settings are correct. I’ve looked through the source for the page, inspector, etc and it shows elements hidden, but no the review themselfs, that I can see. The theme is a newer theme from Theme Forest which WooCommerce support.
Hi David,
You can try to deactivate all plugins except CusRev, WooCommerce and switch to the standard theme of WooCommerce, Storefront, to check this issue again.
Refer to this solution https://help.cusrev.com/support/solutions/articles/43000611175-troubleshooting-plugins-and-themes
Is there anything in the theme files for the reviews that I can look at that will show me if the theme supports the reviews? Missing code, incorrect CSS?
[Moderator note: Please, No bumping].
Hi David,
Can you please confirm the reviews section display when using the theme Storefront? If yes, you can contact the theme (from Themeforest) support to ask for help with this issue.
Thanks.
I have tried everything you suggest here:
https://help.cusrev.com/support/solutions/articles/43000611175-troubleshooting-plugins-and-themes
It will display the stars and nothing more.
The theme is “Enter” from Theme Forest. The item in question is:
https://flyinglotusapparel.com/product/being-present-grey-white/
Please advise.
Hi,
Supporting an issue of another theme (specifically a premium theme, not the standard theme of WooCommerce) is beyond our scope of support.
Let me know if the issue still persists if you change the theme to Storefront.