Missing Images with JetPack enabled

Resolved jimsngc
(@jimsngc)

5 years, 9 months ago

When I enable JetPack all my page/post images either disappear or go so faint that they pretty much disappear. They are there though – you can right-click > open image in new tab and they show just fine. I am using the Customizr Pro theme although my other sites using the same plugin combo do not have this issue. There was another theme installed previously (Talon) not sure if that has any impact.

I get various errors when I try and interact with the back-end settings of JetPack (when enabled):

Error updating settings. Invalid parameter(s): lazy-images (Status 400)
Error updating settings. Invalid parameter(s): photon (Status 400)
(Probably more).

I have tried deleting and reinstalling JetPack.

Hoping someone here has some ideas?

Viewing 8 replies - 1 through 8 (of 8 total)

pmciano
(@pmciano)

5 years, 9 months ago

@jimsngc

I am using the Customizr Pro theme although my other sites using the same plugin combo do not have this issue.

Besides using the same plugins, are the other sites also using the same theme?

If not, does the issue on the current site go away if you temporarily switch to a different theme, like Twenty Seventeen?

You can test this out with the Health Check plugin:

https://wordpress.org/plugins/health-check/

https://wordpress.org/themes/twentyseventeen/

On the troubleshooting tab, you can click the button to change the theme for you while you’re logged in to that session without affecting normal visitors to your site.

I get various errors when I try and interact with the back-end settings of JetPack (when enabled):

What is the address of your Jetpack site?

If you don’t want to post it here, you can submit a private support request via this link:

http://jetpack.me/contact-support/

Once we get some feedback, we can take the next troubleshooting step in resolving your issue.

Thread Starter jimsngc
(@jimsngc)

5 years, 9 months ago

Hey There – thanks for the quick response.
Yes – the other sites are using the same Theme without issue.

The issue does appear to go away if I switch to the Twenty Seventeen.

I went ahead and re-enabled Jetpack on the site so you can see the issue live:
https://www.londonrestless.com/
(I assume this was what you meant by the Jetpack site?)

Thanks for the help!
Jim

Plugin Support Fotis
(@fstat)

5 years, 9 months ago

Hi Jim,

Can you please disable the Lazy Images features and let us know if this resolves it?

Here’s how to disable Lazy Images:

https://jetpack.com/support/lazy-images/

anoop94670
(@anoop94670)

5 years, 9 months ago

Hi Jetpack, after updating the plugin not working well these features, (lazy image, related post) please solve these problems.

Plugin Support Fotis
(@fstat)

5 years, 9 months ago

Hi @anoop94670,

Could you please start your own thread, as per the Forum Welcome?

https://wordpress.org/support/plugin/jetpack#new-post

Thank you!

pmciano
(@pmciano)

5 years, 9 months ago

@jimsngc

We haven’t heard back from you in a while, so we’re going to mark this as resolved. If you have any further questions, please start a new thread.

Thread Starter jimsngc
(@jimsngc)

5 years, 9 months ago

Hi Guys,
Problem still exists – tried everything you suggested but with no luck. Still getting the same errors on the back-end when I try to adjust any Jetpack related image setting:

Error updating settings. Invalid parameter(s): lazy-images (Status 400)
Error updating settings. Invalid parameter(s): photon (Status 400)

As in – I can’t disable anything. I had been replying via email but apparently it was not posting :/

Jim

pmciano
(@pmciano)

5 years, 9 months ago

@jimsngc

Problem still exists – tried everything you suggested but with no luck

Understood.

We’re addressing this issue here.

Please direct any future replys there.

Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)

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