Support » Fixing WordPress » Missing images

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Those images are gone. Here are just two of the broken ones:

    http://tucanstore.com/wp-content/uploads/2015/11/PMR-4-Negro-Rojo-400×267.jpg

    http://tucanstore.com/wp-content/uploads/2015/11/frozen-caricatura-400×400.jpg

    It looks like you’ll need to re-upload all of them.

    Please note, if you delete the images from your Media library, they’re deleted for good, even if they’re inserted into post/page content.

    I never delete those images. One day all my domains went down with error. I’ve tried to restore older backups, deactivated plugins and now i can access to three of them but with a lot of missing images. One of them is still down.
    I know is that one day everything was exactly as it should be, and the next day, almost all my media files are missing. Nothing was changed, no imports, updates, or anything before the problem happened.
    Please help me! im desperate!

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    1. How old was the backup?

    2. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and navigate to /wp-content/uploads/2015/11/ . Do you see either PMR-4-Negro-Rojo-400x267.jpg or frozen-caricatura-400x400.jpg in there?

    the backup is January 7 .
    The images are gone, do not know why . I Use Bluehost as hosting and they didnt tell me what happened. But seeing my files folders missing two months.
    I will upload one by one. Thanks for the help.
    Would you recommend me another web hosting?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Automattic, the folks behind WordPress.com have other recommendations at: http://get.wp.com/hosting/

    http://hostingreviews.io/ is also an interesting site, they aren’t fueled by affiliate links, which is a danger with most “hosting review” sites as they simply recommend the host with the highest affiliate payout.

    thanks! im going to check

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    You’re welcome!

Viewing 7 replies - 1 through 7 (of 7 total)
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