Title: missing files in backups Last modified: February 14, 2017 --- # missing files in backups * Resolved [perla11](https://wordpress.org/support/users/perla11/) * (@perla11) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/) * Hi I wanted to find translations that I did to a certain plugin but I can’t find it in my backups. All that certain backup did was back up ‘uploads’ and not the rest of my files. How is that possible? Also my backups stop midway with these errors: Sat, February 11, 2017 21:19 Waarschuwing: Deze website wordt weinig bezocht en UpdraftPlus krijgt niet de verwachte middelen; leest aub deze pagina: [https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/](https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/) Waarschuwing: Deze website wordt weinig bezocht en UpdraftPlus krijgt niet de verwachte middelen; leest aub deze pagina: [https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/](https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/) Dropbox Fout: het uploaden van een bestand naar backup_2017-02-11-2119_Ora4school_39a6d291a94a- others.zip is mislukt (zie het logboek voor meer info) Dropbox Fout: het uploaden van een bestand naar backup_2017-02-11-2119_Ora4school_39a6d291a94a-db.gz is mislukt (zie het logboek voor meer info) Download-logboek thank you Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/) * (@dnutbourne) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8804895) * Hi, * Please could you send us a copy of the full backup log? This can be found in the Existing Backups tab. * The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here. * Thread Starter [perla11](https://wordpress.org/support/users/perla11/) * (@perla11) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8806684) * I deactivated the plugin and reactivated it and today’s backup seems to be successfull but I need a backup from december which is not anymore in the backups tab. I do backup to dropbox. will I find the backup log there? * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8806714) * Hi, * If the backup / log exists in Dropbox then you can either download it from there, or with Dropbox connected to UpdraftPlus you can rescan remote storage in the existing backups tab. * To do this go to the UpdraftPlus settings page, then select the existing backups tab. * From here there should be a link “Rescan remote storage” press this and it will pick up any backups stored in any connected remote storage option. * Best Wishes, * Ashley * Thread Starter [perla11](https://wordpress.org/support/users/perla11/) * (@perla11) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8806734) * Yes but I see no log from december 14 how do I attach a snapshot to show you? * Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/) * (@dnutbourne) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8809482) * Hi, * UpdraftPlus is designed to delete older backups when it has hit a set retention limit. What is the retention limit in the backup schedule options set to? * If the backup was not uploaded to Dropbox, and has not been pruned, then the files will be stored on the server in the ‘wp-content/updraft’ directory. * To share a screenshot, you can use an online service such as [https://snag.gy/](https://snag.gy/) * Thread Starter [perla11](https://wordpress.org/support/users/perla11/) * (@perla11) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8811399) * [https://snag.gy/76c4Ew.jpg](https://snag.gy/76c4Ew.jpg) * Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/) * (@dnutbourne) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8813963) * Hi, * It appears that the backup from December was pruned. * How many backups is UpdraftPlus set to retain? * Thread Starter [perla11](https://wordpress.org/support/users/perla11/) * (@perla11) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8821944) * what does pruned mean? where do you think I would find the lost translations? in the plugins folder? Also how do I know if my whole site is backed up? My settings are set to weekly backups of database and files and retains two. How come the backups are not complete? * Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/) * (@dnutbourne) * [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8827056) * Hi, * Apologies, by ‘pruned’ I mean that the older backups were possibly deleted after new backups were taken. If your UpdraftPlus is set to only retain 2 backups, then the older ones should have been deleted. * The older backups that are displaying in the Existing Backups tab appear to have been found in local or remote storage. They may have been files that could not be deleted. * Translations of plugins are usually located in the plugin’s directory, often in a folder named ‘languages’. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘missing files in backups’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 9 replies * 3 participants * Last reply from: [DNutbourne](https://wordpress.org/support/users/dnutbourne/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/missing-files-in-backups/#post-8827056) * Status: resolved