Title: Missing Files After Upload
Last modified: March 19, 2019

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# Missing Files After Upload

 *  Resolved [brownboots](https://wordpress.org/support/users/brownboots/)
 * (@brownboots)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/missing-files-after-upload/)
 * I am working on a client intranet site and they are using Memphis documents to
   contain all of their files (a large number in the hundreds). My client has uploaded
   all their files and they are displaying in the plugin folders on the backend 
   of the site. However, when they click to view the files it results in a broken
   link.
 * When I look at the site via FTP, most of the files they uploaded are not appearing
   in the mDocs folder, which explains the broken links. I am wondering why the 
   files went missing. Is there an upload limit in mDocs that I am not seeing in
   the settings? Or how can I make sure that files do not keep getting lost after
   upload?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11339264)
 * there is no file limit for mDocs.
 * There might be a problem on upload where the files are not uploading due to server
   configuration.
 * You will need to test uploading files to see if this issue is happening try different
   file types to see if you can recreate the issue.
 *  Thread Starter [brownboots](https://wordpress.org/support/users/brownboots/)
 * (@brownboots)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11354493)
 * Thank you for the quick reply. I have tested multiple different file uploads 
   and cannot replicate what happened.
 * I asked my client and they said, on the day the file were deleted, they had three
   different people uploading files around the same time. Two were working together
   to use the bulk upload and the other was uploading their files individually. 
   Could this have been a contributing factor?
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11357440)
 * It could be a bug with the batch uploader. Can you test batcher uploader as well
   to see if you can recreate this issue.
 *  Thread Starter [brownboots](https://wordpress.org/support/users/brownboots/)
 * (@brownboots)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11404110)
 * I tested the batch uploader and am unable to recreate the issue. Not sure what
   else might have caused the deletion.
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11404196)
 * have any other files gone missing recently?
 * Have you run the “File Lost Files” link?
 *  Thread Starter [brownboots](https://wordpress.org/support/users/brownboots/)
 * (@brownboots)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11404235)
 * No other files have gone missing recently. I just ran the lost files link and
   it says I have no lost files. I was able to restore everything that went missing,
   so that is likely why.
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11404246)
 * I suggested keeping backups up to date and monitor the files closely for a while.
 * I think there may have been some user error that caused the issue, no way to 
   tell.
 * Keep me posted if this issue arises again.
 *  Thread Starter [brownboots](https://wordpress.org/support/users/brownboots/)
 * (@brownboots)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11409571)
 * I will continue to monitor the files and let you know if it occurs again.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Missing Files After Upload’ is closed to new replies.

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 * 8 replies
 * 2 participants
 * Last reply from: [brownboots](https://wordpress.org/support/users/brownboots/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/missing-files-after-upload/#post-11409571)
 * Status: resolved