Title: Missing Files after an automatic update Last modified: February 17, 2018 --- # Missing Files after an automatic update * [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/) * An automatic update was done on my website and now I don’t have access to view my file or my customers. This is the error message that I am receiving . * Warning: require(/home2/calico/public_html/wp-blog-header.php): failed to open stream: No such file or directory in /home2/calico/public_html/index.php on line 17 * Fatal error: require(): Failed opening required ‘/home2/calico/public_html/wp- blog-header.php’ (include_path=’.:/opt/php54/lib/php’) in /home2/calico/public_html/ index.php on line 17 I have contacted my hosting and they recommend a Web developer to fix the issue , but Iam a little guy and don’t have the funds for this . Is there anyone who can help me with this ? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-files-after-an-automatic-update%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9985322) * It sounds like the update failed. Please try a manual update to recover. * [https://codex.wordpress.org/Updating_WordPress#Manual_Update](https://codex.wordpress.org/Updating_WordPress#Manual_Update) * Additional note: it appears your host is using PHP 5.4. That’s way out of date. WordPress now recommends PHP 7. Ask your host if they can upgrade you to 7.0 or 7.1. * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9985426) * I’m not even able to access my website thur wordpress it tells me that there is no access and to remove site * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9985432) * > wordpress it tells me that there is no access and to remove site * WordPress does not tell you that. * Please follow the instructions I posted for you. * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9985446) * Steve , * I can’t access my website to do an update , is there another way to do this.. Sorry I’m not very good at this * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9985457) * Contact your host to find out how to get FTP access. They probably have detailed instructions on how to setup FileZilla. * Once you have that, download a fresh copy of WordPress from [https://wordpress.org](https://wordpress.org). * Unzip that file on your own computer, then use FileZilla to upload the entire directory tree to your server, overwriting the files already there. (This will not remove your settings or existing content.) * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9986224) * I have all the information that you told me to get , I have downloaded FileZilla and have downloaded the new wordpress and unzip… But now I’m lost on how to do the transfer * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9987359) * I can’t seem to figure out how to do this transfer to fix the issue of loggin onto my website . I followed your instructions , but need detail instructions * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9987364) * On the right side, put FileZilla into the home directory for your site, probably\ public_html. You want to find the director with wp-config.php in it. * On the left side, go into the WordPress directory created when you unzipped the file you downloaded. Select all files and directories (wp-admin, wp-includes, and all the files), right click, and select upload. * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9994040) * I am still unable to figure is out , and because of this issue I am losing business. You would think you would have a automatic fix for this issue ….Sorry just very frustrated * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9994468) * See if this helps you understand the steps: [http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/](http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/) * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9995532) * I have talked with my host and they have informed me that my site has been attacked by Malware . What do you suggest from this point * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9995539) * Get a fresh cup of coffee, take a deep breath and carefully follow [this guide](https://codex.wordpress.org/FAQ_My_site_was_hacked). When you’re done, you may want to implement some (if not all) of [the recommended security measures](https://codex.wordpress.org/Hardening_WordPress). * If you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are a couple. * Thread Starter [db44842](https://wordpress.org/support/users/db44842/) * (@db44842) * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9995587) * I don’t understand how I can do all this when I can’t log onto my website , it recommends doing a back up before I start . And if I do a backup won’t the malware be a part of that * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9995614) * You do the backup in case you frak things up, so at least you can get back to a known place. * You do not need to login to your website; you can replace files via FTP and backup the DB from phpmyadmin. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Missing Files after an automatic update’ is closed to new replies. ## Tags * [log-in](https://wordpress.org/support/topic-tag/log-in/) * [missing file](https://wordpress.org/support/topic-tag/missing-file/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 14 replies * 2 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/missing-files-after-an-automatic-update/#post-9995614) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics