Title: Missing Files
Last modified: May 14, 2017

---

# Missing Files

 *  Resolved [sopedro](https://wordpress.org/support/users/sopedro/)
 * (@sopedro)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/)
 * The last update (V4.0) is missing files in includes folder.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/#post-9131089)
 * Hi:
 * Thanks. Unfortunately it turns out wordpress.org’s replication process has been
   slow over the last few days. They’ve had issues with new updates to plugins. 
   Some of the symptoms include what you’re seeing – the update notice without any
   files being available. Unfortunately since we started the update process we can’t
   stop it so we have to let it run. I’m going to create a link to a page on our
   website and post a .zip file so you can upload the files directly to your site.
   I’ll post the link to this thread in a bit.
 *  Thread Starter [sopedro](https://wordpress.org/support/users/sopedro/)
 * (@sopedro)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/#post-9131099)
 * Hi,
 * I don’t know if you’re talking about same thing.
    I see this error in my logs
   and website gets error 500 after install v4 of your plugin. `FastCGI sent in 
   stderr: “PHP message: PHP Warning: require(/home/admin/web/happy.com.pt/public_html/
   wp-content/plugins/awesome-support/includes/functions-reply.php): failed to open
   stream: No such file or directory in /home/admin/web/happy.com.pt/public_html/
   wp-content/plugins/awesome-support/awesome-support.php on line 422
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/#post-9131101)
 * Hi:
 * Here’s a .zip with the files in it. Unzip and upload to your awesome-support 
   folder using ftp: [https://getawesomesupport.com/betafiles/awesome-support-4-0-0-official-release/](https://getawesomesupport.com/betafiles/awesome-support-4-0-0-official-release/)
 * I apologize for the issues but we’re at the mercy of wordpress.org on this one.
   They’re aware of the issue and are working on it. I suspect mother’s day doesn’t
   make it any easier for the techs working on it either.
 *  Thread Starter [sopedro](https://wordpress.org/support/users/sopedro/)
 * (@sopedro)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/#post-9131106)
 * Hi,
 * Thanks, problem solved
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/#post-9131114)
 * Hi:
 * Yeah, its the same issue. The TRUNK SVN files and the 4.0.0 tagged SVN files 
   aren’t synced yet it seems.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Missing Files’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/missing-files-23/#post-9131114)
 * Status: resolved