Support » Plugin: Enhanced Ecommerce Google Analytics Plugin for WooCommerce » Missing eCommerce data in my google analytic account some time

  • Resolved johndoe23292

    (@johndoe23292)


    Hi,

    I am getting eCommerce data in my account but some time they missed. Why this is going on. Please can you check this. I am getting this issue from many months.

    Thanks.

    • This topic was modified 4 months, 1 week ago by  johndoe23292.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tatvic

    (@tatvic)

    Hi @johndoe23292,

    Thank you for writing to us!

    We did a quick look of your store & the child/custom theme detected on your store & as we have mentioned in the description & FAQs, the free version is not fully compatible with the child/custom theme.

    Hope this helps!

    THanks & Regards,

    Hi,
    Its not a custom theme, we have made only small changes in designing. We have tested so many times, it works fine in our case but sometime does not track record for the clients.I checked it on both mobile and desktop.Can you tell me reason of this anomaly behaviour.
    Thanks

    Plugin Author Tatvic

    (@tatvic)

    Hi,

    Your store is having the “Betheme Child” theme & when the store is having the child theme sometimes it overrides the standard Woocommerce functionality which needs to be identified from the backend which takes a good amount of time. Additionally, your store is having the variable products as well, it might be one of the reason.

    Auto-return for Paypal is configured well for your store? if not, please re-verify it. To set up the Auto-return, please read the FAQs of the plugin.

    You can contact us directly at analytics2(at)tatvic(dot)com.

    Thanks & Regards,

    • This reply was modified 4 months, 1 week ago by  Tatvic.
Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.