Title: Missing ecommerce data Last modified: September 23, 2020 --- # Missing ecommerce data * Resolved [melwp](https://wordpress.org/support/users/melwp/) * (@melwp) * [5 years, 7 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/) * Hi, I’m having some issues with analytics picking up online transactions. I have enabled ecommerce tracking within GA and have inputted the GA code into the plugin but am having no luck. * Google has flagged this error: View Standard View is configured for Ecommerce, but no recent transaction data is being received. Your site may not be tagged for Ecommerce. * Google Tag Assistant Recordings can help you determine if ecommerce data is being properly sent to Google Analytics. * Any thoughts or help would be greatly appreciated * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-ecommerce-data-13%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [con](https://wordpress.org/support/users/conschneider/) * (@conschneider) * Engineer * [5 years, 7 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/#post-13512224) * Hi there, * > View Standard View is configured for Ecommerce, but no recent transaction data is being received. Your site may not be tagged for Ecommerce. * That error usually happens because either: * * The ecommerce tracking code (analytics.js, gtag.js) to your site or app is missing. I * Or you need to enable ecommerce reporting for the view. * For reference: [https://support.google.com/analytics/answer/1037063?hl=en](https://support.google.com/analytics/answer/1037063?hl=en) * Is both active and present? * Kind regards, * [con](https://wordpress.org/support/users/conschneider/) * (@conschneider) * Engineer * [5 years, 7 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/#post-13544054) * Hi there, * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * Kind regards, * Thread Starter [melwp](https://wordpress.org/support/users/melwp/) * (@melwp) * [5 years, 7 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/#post-13544567) * Hi Con, * Yes both * The ecommerce tracking code (analytics.js) and ecommerce reporting for the view is enabled. * Hope this is helpful * Best, Mel * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/#post-13589432) * Hi there, * If you would like to test the tracking and make sure it’s sending over the correct data to Google, you can use the Google Tag Assistant tool for Chrome. * To learn more about this, please refer to the “Testing Analytics” section at [https://docs.woocommerce.com/document/google-analytics-integration/#section-4](https://docs.woocommerce.com/document/google-analytics-integration/#section-4) Here is an article you can read to learn more about checking your tag setup. [https://support.google.com/analytics/answer/1008083?hl=en](https://support.google.com/analytics/answer/1008083?hl=en) * Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [5 years, 6 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/#post-13616336) * Hi [@melwp](https://wordpress.org/support/users/melwp/) * Also, in order for Google Analytics to track purchases on your site, including data like revenue, tax, refunds, and shipping, it requires a payment gateway that redirects to the thank you/order received page after payment. * Test using [Stripe](https://woocommerce.com/products/stripe/), [PayPal powered by Braintree](https://woocommerce.com/products/woocommerce-gateway-paypal-powered-by-braintree/), [PayPal Express Checkout](https://woocommerce.com/products/woocommerce-gateway-paypal-express-checkout/), or [Square](https://woocommerce.com/products/square/). * Also, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Google Analytics to see if this resolves the problem. * If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict. * Here is a link that better outlines that process: * [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4) * We haven’t heard back from you in a week so if you still have issues after taking these steps, please submit a support request at WooCommerce.com so we can obtain more information about the site’s enviroment. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Missing ecommerce data’ is closed to new replies. * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256. png?rev=3234358) * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/) * 5 replies * 4 participants * Last reply from: [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/missing-ecommerce-data-13/#post-13616336) * Status: resolved