Title: Missing E-mails Last modified: August 21, 2016 --- # Missing E-mails * [GrandSlamEvents](https://wordpress.org/support/users/grandslamevents/) * (@grandslamevents) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/) * Firstly, I really love contact Form 7 and its a wonderful free add on to our events business. * Does anyone know why an e-mail address with the extension .uk.com would not be sent a form once submitted when it is put into the “mail to” part of the contact form when you set it up? * We use this form on our contact page – [http://www.grandslam.uk.com/contact](http://www.grandslam.uk.com/contact) but when someone submits the form it doesnt go to our e-mail address. * It works for a .com address or a .co.uk address, but I cannot get it to go to my work one – example [info@grandslam.uk.com](https://wordpress.org/support/topic/missing-e-mails/info@grandslam.uk.com?output_format=md) I therefore have to keep forwarding on the responses from the form I have created to my work address (I have a sky.com address) each time and it would be great if i didnt have to do it. * Any help or ideas will be greatly appreciated. * Thanks, * GrandSlamEvents * [http://wordpress.org/plugins/contact-form-7/](http://wordpress.org/plugins/contact-form-7/) Viewing 7 replies - 1 through 7 (of 7 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251270) * Have you spoken to your hosts about this? The plugin merely uses WordPress’ inbuilt mailer – which in turn uses a variant of PHP mail(). if any filtering is going on, it will be at your host’s SMTP server – not within the plugin or WordPress. * Thread Starter [GrandSlamEvents](https://wordpress.org/support/users/grandslamevents/) * (@grandslamevents) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251306) * Hi Esmi, * I really appreciate the response. * Sorry – just to clarify, are we talking about my website hosts? (my e-mails are hosted with another company). What would I need to ask them to check? * Sorry, * GrandSlamEvents * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251307) * > are we talking about my website hosts * Probably. The fact that your email is hosted with another company just complicates the situation but you need to start by first checking for any email issues with your hosts. * [Zion Eye Media](https://wordpress.org/support/users/onefunkybluesman/) * (@onefunkybluesman) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251385) * The company I work for now has a similar situation and it was a “several step process.” Yes, you have to configure your email accounts on your email hosting’s end (could be the MX Entry portion). I host with Hostgator but we have our own email servers, so had to ensure that our Hostgator MX Entry was set as “remote,” then use a WP plugin to send out emails via PHP mail(). * Thread Starter [GrandSlamEvents](https://wordpress.org/support/users/grandslamevents/) * (@grandslamevents) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251386) * Thanks very much for this – we will be speaking to our e-mail hosts like you suggest * Thread Starter [GrandSlamEvents](https://wordpress.org/support/users/grandslamevents/) * (@grandslamevents) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251387) * I use Freeola and we don’t have anything other than what is stated below in their notes (so am not sure what I would need to put in for the wordpress plugin to work). * All Freeola domain names will already have SPF records set up for our SMTP servers( smtp.freeola.net and smtp-auth.freeola.net), as such you do not need to enter records for these below. * Most ISP’s will provide you with an SPF record that looks like the following: * v=spf1 a:smtp-auth.freeola.net ~all For this record, you would need to enter‘ smtp-auth.freeola.net’ as the value, select ‘A’ as the record type and select‘ Softfail (~)’ as the default action for unmatched domains. * Another example: * v=spf1 include:_spf.google.com ~all * Thread Starter [GrandSlamEvents](https://wordpress.org/support/users/grandslamevents/) * (@grandslamevents) * [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251388) * I use Freeola and we don’t have anything other than what is stated below in their notes (so am not sure what I would need to put in for the wordpress plugin to work). * All Freeola domain names will already have SPF records set up for our SMTP servers( smtp.freeola.net and smtp-auth.freeola.net), as such you do not need to enter records for these below. * Most ISP’s will provide you with an SPF record that looks like the following: * v=spf1 a:smtp-auth.freeola.net ~all For this record, you would need to enter‘ smtp-auth.freeola.net’ as the value, select ‘A’ as the record type and select‘ Softfail (~)’ as the default action for unmatched domains. * Another example: * v=spf1 include:_spf.google.com ~all Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Missing E-mails’ is closed to new replies. * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255) * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq) * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/) * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/) * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/) * 7 replies * 3 participants * Last reply from: [GrandSlamEvents](https://wordpress.org/support/users/grandslamevents/) * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/missing-e-mails/#post-4251388) * Status: not resolved