Title: Missing Drop Down Menu User Roles Last modified: January 23, 2018 --- # Missing Drop Down Menu User Roles * Resolved [greggailly](https://wordpress.org/support/users/greggailly/) * (@greggailly) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/) * As can be seen on this picture [http://www.aeroclubdedax.fr/wp-content/uploads/2018/01/Screen-Shot-2018-01-23-at-18.41.32.png](http://www.aeroclubdedax.fr/wp-content/uploads/2018/01/Screen-Shot-2018-01-23-at-18.41.32.png) There is no dropdown menu to change User Role… Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894663) * This is quite odd. Sorry for this. Can you do me a favor an let me know what active plugins you have on the site? I’m wondering if there is some oddity or conflict with the roles. * Thread Starter [greggailly](https://wordpress.org/support/users/greggailly/) * (@greggailly) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894697) * Here is a list of all active plugins: * -amr shortcode any widget -Annonce de défilement horizontal -Aviation Weather From NOAA -BackWPup -Client Dash -Metar -MetaSlider -Orbit Fox Companion -Password Protection Expiration -PricingTable -Rss slider on post -SB Image Hover Effects- Slide Anything – Responsive Content / HTML Slider and Carousel -TablePress -TF Random Numbers -Timeline and History slider -User Role Editor -WooCommerce -WooCommerce Menu Cart -WooCommerce Stripe Gateway -WP Cloudy -WP Google Maps * We are starting a test process to check if anyone of them are creating an issue. * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894707) * Thank you! In the meantime, could you test this version of Client Dash? We believe we may know what this particular issue is related to: [https://d.pr/f/fIVSEq](https://d.pr/f/fIVSEq) * If this version fixes your issue, we will be sure to put this fix in the next version. * Thread Starter [greggailly](https://wordpress.org/support/users/greggailly/) * (@greggailly) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894738) * We tested Client Dash all plugins disabled –> Same problem The sent version does not seem to fix the issue either. * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894790) * Thank you for testing this. I have to imagine there is some sort of conflict going on with the roles, because the way roles work means that even after the plugins are deactivated, the roles can still be corrupt. * In order to better understand what is going on, I need you to send an export of your roles. To do so, please install this plugin: [https://wordpress.org/plugins/user-roles-and-capabilities/](https://wordpress.org/plugins/user-roles-and-capabilities/) * Then visit Users -> Roles & Capabilities, click the “Actions” button at the top( after waiting for page to fully load), select “Export Roles and Capability” from the dropdown, then select all the roles in the list and click “Export Capability”. This will generate a text file that you can then send back to me. * Let me know if you have any issues. * Thread Starter [greggailly](https://wordpress.org/support/users/greggailly/) * (@greggailly) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894941) * Here is the export of the roles: [https://drive.google.com/open?id=1IK9Q471Tv2TOCLnTc2uwLq_BpDKAQdo7](https://drive.google.com/open?id=1IK9Q471Tv2TOCLnTc2uwLq_BpDKAQdo7) * Thread Starter [greggailly](https://wordpress.org/support/users/greggailly/) * (@greggailly) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9894954) * We “fixed” the problem by deleting all “non-wordpress” roles… We will try to re-introduce our own roles and keep you updated on the status of Client Dash * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9895011) * Thank you for this information. Using your roles was able to replicate the bug. We just released a new version of Client Dash, version 2.0.3 which fixes this bug. * Thank you so much for bringing this to our attention and helping us solve it. You should be able to restore your roles now with no further issues. * Please let us know if you have any other problems. Thanks! * Thread Starter [greggailly](https://wordpress.org/support/users/greggailly/) * (@greggailly) * [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9895037) * Everything seems to be working fine for now ! Thanks for the great support and this excellent new version of Client Dash. Great work ! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Missing Drop Down Menu User Roles’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/client-dash.svg) * [Client Dash](https://wordpress.org/plugins/client-dash/) * [Support Threads](https://wordpress.org/support/plugin/client-dash/) * [Active Topics](https://wordpress.org/support/plugin/client-dash/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/client-dash/unresolved/) * [Reviews](https://wordpress.org/support/plugin/client-dash/reviews/) * 9 replies * 2 participants * Last reply from: [greggailly](https://wordpress.org/support/users/greggailly/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/missing-drop-down-menu-user-roles/#post-9895037) * Status: resolved