Title: Missing Description Last modified: October 20, 2019 --- # Missing Description * [ksalhoff](https://wordpress.org/support/users/ksalhoff/) * (@ksalhoff) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/) * I just ran the job to Print Invoices and Print Packing slips and they only include the SKU. The item descriptions no longer show up. This is pretty unusable. What happened and more important, how can I fix it? Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Contributor [kluver](https://wordpress.org/support/users/kluver/) * (@kluver) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12051421) * Hi [@ksalhoff](https://wordpress.org/support/users/ksalhoff/), * To add the short or long descriptions of your products you need our [Premium Templates extension](https://wpovernight.com/downloads/woocommerce-pdf-invoices-packing-slips-premium-templates/). You can then add a ‘Product description’ block in [the customizer](https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/using-the-customizer/). * Thread Starter [ksalhoff](https://wordpress.org/support/users/ksalhoff/) * (@ksalhoff) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12051629) * I don’t understand. It had it forever. It just recently disappeared. Are you telling me you took it off to sell an extension?? * Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/) * (@pomegranate) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12052955) * We didn’t remove anything, the only reason I can think of is that this ‘description’ was added by a third party plugin and they changed something. I’m also not sure we’re talking about the same ‘description’. Could you upload a few screenshots so that we know exactly what you are talking about? - The order/backend in WooCommerce showing this description - How it was previously displayed in the PDF (and which version of PDF Invoices& Packing Slips you used to create that PDF) - What it currently looks like in the PDF * Are these vanilla WooCommerce descriptions, variations, or is this added with a third party plugin? If so, which one? * Let us know and we’ll do our best to find out why it disappeared. * Thread Starter [ksalhoff](https://wordpress.org/support/users/ksalhoff/) * (@ksalhoff) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12053838) * Thank you for the response. I have screen shots from before and after. Where would you like me to upload them? * Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/) * (@pomegranate) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12054024) * wordpress.org doesn’t have an image service but you can use any cloud service or an image host like [https://imgbb.com](https://imgbb.com) Don’t forget to answer the other questions too, so we know more about the context. * Thread Starter [ksalhoff](https://wordpress.org/support/users/ksalhoff/) * (@ksalhoff) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12054042) * The description that no longer shows is the standard product description. When you see the screenshots, I think you’ll understand. It went from showing the SKU and description to just the SKU. * Files are uploaded here: [https://ibb.co/pL6vSXQ](https://ibb.co/pL6vSXQ) [https://ibb.co/5BXqKMc](https://ibb.co/5BXqKMc) * Ken * Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/) * (@pomegranate) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12054160) * Thanks – this is the product name, not the description, hence the confusion with kluvers answer. * Without the additional information there’s not much we can do to help yet, I’m afraid. Which version of PDF Invoices & Packing Slips did you use to create that PDF where it showed properly and which version do you use now? * You’re also still missing one of the screenshots: - The order/backend in WooCommerce showing this description * Thread Starter [ksalhoff](https://wordpress.org/support/users/ksalhoff/) * (@ksalhoff) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12054284) * The original order showing the name: [https://ibb.co/6gtncN0](https://ibb.co/6gtncN0) The order that does not show it: [https://ibb.co/hLK8p2W](https://ibb.co/hLK8p2W) * Not sure when it disappeared. We are running WooCommerce 3.7.1, WordPress 5.2.4 and PDF Plugin 2.3.4 * Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/) * (@pomegranate) * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12054394) * One difference I see is the “Booked Seats” – is it possible that the plugin responsible for the seats booking is overriding the item name? Does the name re-appear when you disable that seats booking plugin? Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Missing Description’ is closed to new replies. * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256. png?rev=2189942) * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/) * 9 replies * 3 participants * Last reply from: [Ewout](https://wordpress.org/support/users/pomegranate/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/missing-description-3/#post-12054394) * Status: not resolved