Support » Fixing WordPress » Missing Data

  • I’m at a total loss for what has happened and how to resolve it.

    I’m using WordPress 4.7, WordPress Vantage theme 1.5.8

    Plugins:
    Admin Bar
    Advanced iFrame
    Ajax Event Calendar
    Akismet
    Breadcrumb NavXT
    CMS Tree Page View
    Contact Form 7
    Custom Sidebars
    Disable Comments
    Easy Social Icons
    Flamingo
    Hello Dolly
    Meta Slider
    Page Builder by SiteOrigin
    Random Content
    Really Simple CAPTCHA
    SiteOrigin CSS
    SiteOrigin Widgets Bundle
    Tabs Builder
    Tabs Responsive
    This Day In History
    Tweetomatic Pro
    Use Any Font
    Widget Shortcode
    Wordfence Security
    WP Edit
    WP Simple Paypal Shopping cart

    Everything (plugins and theme) has been working fine until two days ago. No plugins added, no theme update and no wordpress udgrade at the time when things stopped working which could have caused this.

    I have the dropdown for “Screen Options” and “Help” but neither drops down. There are also no “Page Attributes” from which to select. It’s blank below the dropdown.

    When I click on “Customize”, with all plugins activated there is only a blank page. With all plugins deactivated, there is only “You are customizing” (site’s name below this) but below the site’s name is a blank and a blank on the right side where I should have a visual of the site. “Add Media” does not work, all page info is on the Text tab and Visual tab will not open. Some pages cannot be edited from the front end, they open as a blank page.

    I’ve reinstalled WP 4.7 but no change. I’ve reinstalled the Vantage them but no change.

    Any ideas/suggestions will be GREATLY appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Do you see any errors in your browser’s console? This usually a javascript thing.

    I hate sounding dumb about this but I’m not sure what I’m looking at. I see the following:

    nortonsecuritytoolbaraddon:TypeError: tab is undefined
    Stack trace:
    getBrowserForTab@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/tabs/utils.js:199:1
    getTabURL@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/tabs/utils.js:278:17
    get url@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/tabs/tab-firefox.js:90:44
    Q/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://c1a2a613-35f1-4fcf-b27f-2840527b6556/event-handler.js:8:1
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
      timers.js:43
    JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
    JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
    JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    nortonsecuritytoolbaraddon:TypeError: a.tab is undefined
    Stack trace:
    onPageModsAttach@resource://gre/modules/commonjs/toolkit/loader.js -> resource://c1a2a613-35f1-4fcf-b27f-2840527b6556/index.js:10:216
    emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
    @resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/page-mod.js:178:7
    emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
    emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:123:45
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
    @resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/content/worker.js:154:3
    dispatch@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/method/core.js:119:12
    @resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/page-mod.js:189:3
    emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
    emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:112:9
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
    emitOnObject@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:123:45
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:89:38
    messageReceived@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/remote/parent.js:96:37
      core.js:106
    JQMIGRATE: Migrate is installed, version 1.4.1  jquery-migrate.min.js:2:542
    A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
    See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise
    
    Date: Mon Dec 26 2016 16:39:40 GMT-0600 (Central Standard Time)
    Full Message: null
    Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 195
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 718
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 973
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 816
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 750  (unknown)
    A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
    See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise
    
    Date: Mon Dec 26 2016 16:39:41 GMT-0600 (Central Standard Time)
    Full Message: null
    Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 195
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 718
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 973
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 816
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 750  (unknown)
    JQMIGRATE: Migrate is installed, version 1.4.1  load-scripts.php:9:542
    A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
    See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise
    
    Date: Mon Dec 26 2016 16:39:57 GMT-0600 (Central Standard Time)
    Full Message: null
    Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: PendingErrors.register :: line 195
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.completePromise :: line 718
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: Handler.prototype.process :: line 973
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.walkerLoop :: line 816
    JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: this.PromiseWalker.scheduleWalkerLoop/< :: line 750
    • This reply was modified 2 years, 9 months ago by  Steve Stern. Reason: put code in backticks
    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Just a thought — disable all browser plugins and extensions.

    All disabled and no change.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    What browser(s) have you tried?

    I use Firefox by default but the same problem exits when using Chrome or I.E.

    • This reply was modified 2 years, 9 months ago by  shughey.
Viewing 6 replies - 1 through 6 (of 6 total)
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