Title: missing custom pins
Last modified: August 22, 2016

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# missing custom pins

 *  Resolved [kitkat13](https://wordpress.org/support/users/kitkat13/)
 * (@kitkat13)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/missing-custom-pins/)
 * Hi:
 * I recently updated the plugin and wordpress instance. Like each time i have done
   this previously, the custom pins have been overwritten. I looked back at a previous
   ticket i wrote to you where you advised that i reload the pins to the markers
   folder and i just did that. I can see them in the admin but when i select one,
   it does not show on the site. However, if i switch the pin to one of the standard
   ones it shows, then it displays on the site. You can see the issue here:
 * [http://cervezagoose.com/donde/](http://cervezagoose.com/donde/)
 * for the purpose of this demonstration, i made the starter marker one of the ones
   you provide in the settings area and the stores marker is one of the ones i created
   and uploaded per directions. only the start marker shows.
 * Please help.
 * thanks.
 * [https://wordpress.org/plugins/wp-store-locator/](https://wordpress.org/plugins/wp-store-locator/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Tijmen Smit](https://wordpress.org/support/users/tijmensmit/)
 * (@tijmensmit)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/missing-custom-pins/#post-5954682)
 * If you view the source of the store locator page and search for ‘storeMarker’
   you see it is set to ‘marker@2x.png’. But that file doesn’t exist [http://cervezagoose.com/wp-content/plugins/wp-store-locator/img/markers/marker@2x.png](http://cervezagoose.com/wp-content/plugins/wp-store-locator/img/markers/marker@2x.png)
   At least if I try to access it in the browser I get ‘Page you are looking is 
   Not Found’.
 *  Thread Starter [kitkat13](https://wordpress.org/support/users/kitkat13/)
 * (@kitkat13)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/missing-custom-pins/#post-5954817)
 * I checked the directory and I see the marker there and labelled correctly though
   i get the 404 as you described when i click on the link.
    Unfortunately I can’t
   include a screenshot here. Any more ideas for me?
 * thx
 *  Plugin Author [Tijmen Smit](https://wordpress.org/support/users/tijmensmit/)
 * (@tijmensmit)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/missing-custom-pins/#post-5954824)
 * It sounds like something on your host is blocking access to files with [@2](https://wordpress.org/support/users/2/)
   in it.
 * Can you contact your host and ask them about it? Because if the file exists, 
   but it returns a 404 then there really is no other way other then a script active
   blocking the access.
 *  Plugin Author [Tijmen Smit](https://wordpress.org/support/users/tijmensmit/)
 * (@tijmensmit)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/missing-custom-pins/#post-5954832)
 * I see the markers are loading again. What was the problem?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘missing custom pins’ is closed to new replies.

 * ![](https://ps.w.org/wp-store-locator/assets/icon-256x256.jpg?rev=1007784)
 * [WP Store Locator](https://wordpress.org/plugins/wp-store-locator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-store-locator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-store-locator/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-store-locator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-store-locator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-store-locator/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Tijmen Smit](https://wordpress.org/support/users/tijmensmit/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/missing-custom-pins/#post-5954832)
 * Status: resolved