Missing coupon tap
-
In my woocommerce I have active coupons for returning customers. For some reason I can’t see the tab for this on the menu any longer.
Do I have to use a plugin for coupin codes now I wonder?
I have activated Coupon Codes in Settings.The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
-
Hi @sushol!
If you are referring to the built-in Coupons found under “WooCommerce > Coupons” tab, that is still present in the most recent core release.
If you are not seeing it, then it might be hidden by another plugin, or your theme. With that said, can you please paste your sites’ status report back here so we can take a closer look at your setup? You’ll find that under “WooCommerce > Status” page.
Cheers!
Thanks. Is this it?
### WordPress Environment ### WordPress address (URL): https://minblyant.dk Site address (URL): https://minblyant.dk WC Version: 4.5.1 REST API Version: ✔ 4.5.1 WC Blocks Version: ✔ 3.3.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.5.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: da_DK External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.10 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.29.0 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.7.31-34-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.5.1 WC Database Prefix: clk_268c894330_wp_ Total databasestørrelse: 11.21MB Database datastørrelse: 9.39MB Database indexstørrelse: 1.82MB clk_268c894330_wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB clk_268c894330_wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB clk_268c894330_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB clk_268c894330_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_actionscheduler_actions: Data: 0.16MB + Index: 0.11MB + Engine InnoDB clk_268c894330_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB clk_268c894330_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_options: Data: 4.02MB + Index: 0.08MB + Engine InnoDB clk_268c894330_wp_postmeta: Data: 3.48MB + Index: 0.20MB + Engine InnoDB clk_268c894330_wp_posts: Data: 0.39MB + Index: 0.06MB + Engine InnoDB clk_268c894330_wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB clk_268c894330_wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB clk_268c894330_wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB clk_268c894330_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB clk_268c894330_wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB clk_268c894330_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB clk_268c894330_wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB clk_268c894330_wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 131 cartflows_flow: 3 cartflows_step: 7 customize_changeset: 23 custom_css: 2 elementor-hf: 1 elementor_library: 2 nav_menu_item: 9 page: 9 post: 1 product: 36 revision: 300 shop_coupon: 2 shop_order: 23 shop_order_refund: 2 wcpa_pt_forms: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (19) ### Starter Templates: af Brainstorm Force – 2.3.5 CartFlows: af CartFlows Inc – 1.5.17 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 Elementor Pro: af Elementor.com – 3.0.4 Elementor: af Elementor.com – 3.0.7 Facebook for WooCommerce: af Facebook – 2.0.1 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 Elementor - Header, Footer & Blocks: af Brainstorm Force Nikhil Chavan – 1.5.3 Smash Balloon Instagram Feed: af Smash Balloon – 2.4.6 Mailchimp for WooCommerce: af Mailchimp – 2.4.5 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 Really Simple SSL: af Really Simple Plugins – 3.3.5 Rank Math SEO: af Rank Math – 1.0.47.1 Smart Send Shipping til WooCommerce: af Smart Send ApS – 8.0.21 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 WooCommerce Cart Abandonment Recovery: af CartFlows Inc – 1.2.8 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 WooCommerce Custom Product Addons (Free): af Acowebs – 2.4.7 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 Extra Product Options (Product Addons) for WooCommerce: af ThemeHigh – 3.0.0 WooCommerce Blocks: af Automattic – 3.3.0 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 WooCommerce Stripe Gateway: af WooCommerce – 4.5.2 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.5.1 WooCommerce: af Automattic – 4.5.1 WP Mail SMTP: af WPForms – 2.3.1 WP Maintenance Mode: af Designmodo – 2.2.4 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: DKK (DKK) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop basisside: #96 - /shop/ Kurv: ❌ Siden indeholder ikke en kortkode (shortcode). Checkout: ❌ Siden indeholder ikke en kortkode (shortcode). Min konto: #53 - /my-account/ Vilkår og betingelser: ❌ Siden er ikke indstillet ### Theme ### Name: Astra Version: 2.5.5 Author URL: https://wpastra.com/about/ Child Theme: ❌ – Hvis du redigerer WooCommerce i et hovedtema som du ikke selv har udviklet anbefaler vi at du anvender et undertema (child theme). Se: Hvordan du opretter et undertema WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Gennemført: 1.787 Oldest: 2020-08-22 11:23:04 +0200 Newest: 2020-09-14 08:45:36 +0200 Igangværende: 2 Oldest: 2020-09-14 08:48:24 +0200 Newest: 2020-09-15 06:57:47 +0200Hi @sushol –
Thanks for providing your system status report.
It sounds like another of your plugins or your theme may be conflicting with WooCommerce. You can read more about plugin and theme conflicts in our Self-Service Guide.
Here’s how you can figure out which one may be causing the problem:
Before you start
- First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
- Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.
How to test for conflicts
In order to test for conflicts using Health Check & Troubleshooting:- Go to Tools > Site Health > Troubleshooting.
- Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
- Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
- Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
- If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
- If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.
Once you’ve done that, please check out How to test for plugin and theme conflicts and follow the steps there. Please let us know how that goes.
We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Missing coupon tap’ is closed to new replies.
