Title: Missing cookies
Last modified: July 30, 2020

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# Missing cookies

 *  Resolved [Gmads](https://wordpress.org/support/users/gmads/)
 * (@gmads)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/missing-cookies/)
 * Hello,
 * Until yesterday, the plugin seemed to list all cookies, but now it is only listing
   cookies from Complianz (those from Google and Yandex are not being included).
 * [https://i.postimg.cc/dt80J3qC/cookies-missing.png](https://i.postimg.cc/dt80J3qC/cookies-missing.png)
 * The image shows:
 * 1. The cookies listed by the plugin.
    2. The cookies listed by a PHP function
   I added. 3. The cookies listed by Chrome.
 * Thanks in advance,
    Guillermo
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-cookies%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Leon Wimmenhoeve](https://wordpress.org/support/users/leonwimmenhoeve/)
 * (@leonwimmenhoeve)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/missing-cookies/#post-13188928)
 * Hi [@gmads](https://wordpress.org/support/users/gmads/),
 * Are the cookies also not listed in the cookie scan? (Complianz wizard -> cookies-
   > cookie scan), and the ‘used cookies’ list (also wizard -> cookies -> used cookies).
 * If you have not removed them, they should appear in this menu.
 * You could issue a rescan + sync via these menu’s to see if they are retrieved.
 * Kind regards,
    Leon
 *  Thread Starter [Gmads](https://wordpress.org/support/users/gmads/)
 * (@gmads)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/missing-cookies/#post-13196263)
 * Hi Leon,
 * Well, it seems that I was doing a few incorrect things because I had not actually
   grasped the correct way to set up everything, but after some long thinking, given
   your tips, I finally figured it out:
 * 1. Disable all cookie-related plugins.
    2. Log off from WP. 3. Set the browser
   to allow all cookies and disable the “do not track me” feature. 4. Clear all 
   cookies. 5. Open a normal (not an incognito/private one) browser window. 6. Visit
   the site and navigate around a bit, specially where cookie-setting services might
   be (like YouTube videos). 7. Log on to your WP site. 8. Enable de Complianz plugin,
   and run de wizard.
 * These steps will set the correct environment for the plugin wizard to actually
   find all the cookies that are created, and the services used. Once the plugin
   has the correct info, one then may reconfigure the browser to its original settings,
   and continue to work with an incognito window, if that is what one is used to.
 * My site’s Cookie declaration page is now listing correctly all the cookies.
 * Thanks a lot,
    Guillermo

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing cookies’ is closed to new replies.

 * ![](https://ps.w.org/complianz-gdpr/assets/icon-256x256.png?rev=2881064)
 * [Complianz - GDPR/CCPA Cookie Consent](https://wordpress.org/plugins/complianz-gdpr/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/complianz-gdpr/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/complianz-gdpr/)
 * [Active Topics](https://wordpress.org/support/plugin/complianz-gdpr/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/complianz-gdpr/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/complianz-gdpr/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Gmads](https://wordpress.org/support/users/gmads/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/missing-cookies/#post-13196263)
 * Status: resolved