Title: Missing Blue Update Button in Orders Last modified: May 18, 2026 --- # Missing Blue Update Button in Orders * Resolved [jude306](https://wordpress.org/support/users/jude306/) * (@jude306) * [4 days, 5 hours ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/) * The blue update button for updating orders that have been processed is missing. It is missing on three of my customers computers, but not mine. She has tried clearing her cache and changed browser with no success. Has anyone come across this before? Thanks Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/) * (@frankremmy) * [4 days, 4 hours ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18910981) * Hi [@jude306](https://wordpress.org/support/users/jude306/), * Thanks for reaching out about the missing blue update button for processed orders. * Just to clarify something first, the blue Update button you’re referring to is part of the WooCommerce admin order edit screen, which is only accessible to users with admin or shop manager permissions. Regular customers wouldn’t normally see this screen at all. * Could you confirm: are the people missing the button actually staff members or users with admin access to your WordPress site, rather than regular customers? If so, this is likely a user role/permissions issue. Their WordPress user accounts may have been assigned a role that doesn’t include the `edit_shop_orders` capability, which controls whether the Update button appears. * A couple of things to check: 1. What role are the affected users? Go to Users → All Users and check what role each affected person has (Administrator, Shop Manager, Editor, etc.) 2. Try assigning them the Shop Manager role. If they need order editing access — this role has all the necessary WooCommerce permissions built in * It would also help to share your System Status Report (WooCommerce → Status → Get system report, paste at [https://pastebin.com](https://pastebin.com)) so we can check your setup in more detail. * Looking forward to your response! * Thread Starter [jude306](https://wordpress.org/support/users/jude306/) * (@jude306) * [4 days ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911250) * It’s the company owner who is trying to process her orders, but the button has vanished from the computers in her office. * Plugin Support [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/) * (@lovingbro) * [4 days ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911274) * Hi [@jude306](https://wordpress.org/support/users/jude306/), * Thanks for the update, I appreciate the clarification. Since you’re still able to see the blue Update button on your own computer, can you confirm if the issue is only happening on the company owner’s computer and the other office computers? * If that’s the case, could you please share a screenshot of how the order edit screen looks on your end where the button is visible? You can upload the screenshot using [https://snipboard.io](https://snipboard.io) and share the link here. * Also, please share your System Status Report so we can check whether there may be a plugin, theme, or configuration affecting the order screen visibility. You can get it via WooCommerce → Status → Get system report, then paste it to [https://pastebin.com](https://pastebin.com), [https://quickforget.com](https://quickforget.com), or [https://gist.github.com](https://gist.github.com) and share the link here. * Thread Starter [jude306](https://wordpress.org/support/users/jude306/) * (@jude306) * [4 days ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911296) * Yes it’s on their office computers, three of them. I can see it as normal. They have been using the same website since 2018 and although editing it themselves the shop admin hasn’t changed. * Thread Starter [jude306](https://wordpress.org/support/users/jude306/) * (@jude306) * [4 days ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911311) * Thank you, I think it’s sorted now. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [4 days ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911320) * Hi there! * Thank you for the update. I’m glad to hear it’s sorted now. * If you don’t mind sharing, could you please let us know what the issue turned out to be and how you resolved it? This may help other users who encounter a similar problem in the future. * Before you go, If you found WooCommerce helpful in setting up your store, we would really appreciate it if you could leave a five-star review here: [https://wordpress.org/support/plugin/woocommerce/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce/reviews/#new-post). Your feedback helps us improve and lets other users know how WooCommerce can support their business. * Thread Starter [jude306](https://wordpress.org/support/users/jude306/) * (@jude306) * [3 days, 22 hours ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911385) * The shop owner had unwittingly switched the button off. In the order actions box the solid arrow/triangle at the far right that makes the blue button appear and disappear. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [3 days, 22 hours ago](https://wordpress.org/support/topic/missing-blue-update-button-in-orders/#post-18911400) * Hi there! * Thank you for sharing the solution and letting us know how the issue was resolved. * We really appreciate you taking the time to post the fix here. This will definitely help other users who may encounter the same issue in the future. 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