Title: Missing backupfiles
Last modified: April 11, 2021

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# Missing backupfiles

 *  Resolved [APPWEB](https://wordpress.org/support/users/appweb/)
 * (@appweb)
 * [5 years ago](https://wordpress.org/support/topic/missing-backupfiles/)
 * Hi
    I have the plugin on 3 diff. sites (not the same server) and have the same
   error.: after few days the backup files is gone, the log-files are missing, but
   the it looks like the files are on the server, button RESTORE/DELETE are there,
   and 5 buttons for download the files, but there is no files on the server….. 
   I have tryed to reinstall, but that didnt help…..
 * What is wrong…????
 * Regards
    AppWeb Denmark

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years ago](https://wordpress.org/support/topic/missing-backupfiles/#post-14308001)
 * Hi,
 * May I know if the site was restored or migrated from a different server/location?
   
   Do you see any error message in the “Backup/Restore” tab?
 * Can you also check the “wp-content/updraft” folder if you see any remaining logs?
   
   If there is, please send it using an online service such as Dropbox or Pastebin,
   and post the link here.
 * Regards,
    Bryle`
 *  Thread Starter [APPWEB](https://wordpress.org/support/users/appweb/)
 * (@appweb)
 * [5 years ago](https://wordpress.org/support/topic/missing-backupfiles/#post-14310170)
 * Hi
    It is on 3 different server, NOT the same site, 3 diff. companies. (one is
   migrated for long time ago, and have worked fine, until now…..
 * I think it all started about 3 months ago……
 * No errors message, but when i try to use the Database-Plugins-Temaer-Uploads-
   Other tabs
    i get this message.: This file does not exist locally, and there 
   is no remote storage for this file.
 * If i look at the folder now, there is only 3 files in there.:
    .htaccess index.
   html web.config
 * Regards
    AppWeb Denmark
    -  This reply was modified 5 years ago by [APPWEB](https://wordpress.org/support/users/appweb/).
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [5 years ago](https://wordpress.org/support/topic/missing-backupfiles/#post-14371258)
 * Hi,
 * Apologies for the delay.
 * If I may ask, did you store your backup on the same server as before? If it has
   been moved then it is possible that the backups were not moved together with 
   the install as UpdraftPlus is set to exclude the files from the backup.
 * Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing backupfiles’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/missing-backupfiles/#post-14371258)
 * Status: resolved