Title: Missing backup files
Last modified: October 27, 2019

---

# Missing backup files

 *  Resolved [bobmorain](https://wordpress.org/support/users/bobmorain/)
 * (@bobmorain)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/)
 * Hello,
 * Thank you for your great plugin!
 * On October 25 I created a full backup of my website, including database, plugins,
   theme, uploads, and others and the files were successfully exported to google
   drive in 52 zip files my as upload folder is rather large (16.2gb).
 * On October 26 I created another backup, this time excluding the mp4 and jpg extensions
   from upload folder. This was too created and exported to gdrive successfully 
   in 14 zip files.
 * However, checking google drive today, I noticed the theme zip file, plugins, 
   and the zip files from upload and upload2 are missing from the october 25 backup
   in google drive. I also checked the trash folder and it was empty. My google 
   drive has a capacity of 100 gb and 80 gb is available.
 * What may have happened here?
 * Thanks,
    Rob

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [tmccaff](https://wordpress.org/support/users/tmccaff/)
 * (@tmccaff)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12070853)
 * This has happened to me as well. The media files no longer visible either. My
   site is completely broken
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12072867)
 * Hi,
 * Please could you send us a copy of the latest full backup log?
 * This can be found in the UpdraftPlus Existing Backups tab.
    The contents will
   be too long to post here directly, but you can use an online service such as 
   Dropbox or Pastebin, and post the link here.
 * Regards,
    Bryle
 *  Thread Starter [bobmorain](https://wordpress.org/support/users/bobmorain/)
 * (@bobmorain)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12073290)
 * Hi Bryle,
 * Unfortunately, my October 25 backup does not contain any log file. Please see
   the screenshot I have uploaded.
 * Rob
 * [https://drive.google.com/open?id=1dMbu7PUfeEBQxfAy1QHF51cZMcF2NsIo](https://drive.google.com/open?id=1dMbu7PUfeEBQxfAy1QHF51cZMcF2NsIo)
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12083888)
 * Hi Rob,
 * It is possible that the backup is no longer available.
    Can you please click 
   on the “rescan remote/local” storage link to update the backup list?
 * Regards,
    Bryle
 *  Thread Starter [bobmorain](https://wordpress.org/support/users/bobmorain/)
 * (@bobmorain)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12084986)
 * Hi Bryle,
 * Yes, that was the first thing I did. Scan said file not found.
 * Thank you,
    Rob
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12138255)
 * Hi Rob,
 * Apologies for the late reply.
 * The backup could have been deleted or removed from your storage.
    What is your
   backup retention rule? It would help us find out the cause of the issue if you
   could send us a copy of the backup.
 * Regards,
    Bryle

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Missing backup files’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 6 replies
 * 1 participant
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/missing-backup-files-2/#post-12138255)
 * Status: resolved