Title: Missing Accept All Button
Last modified: October 30, 2025

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# Missing Accept All Button

 *  Resolved [Nathan24](https://wordpress.org/support/users/nathan24/)
 * (@nathan24)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/missing-accept-all-button/)
 * On our website, and when I use the app dashboard at [https://app.cookieyes.com/customize](https://app.cookieyes.com/customize)
   too, there is no “Accept” button. When I go to Cookie Banner ->> Content, I can
   see that I can change the text of the button to something else, but no matter
   what, it does not appear. All other buttons, such as the Reject button, are working
   as expected. This is happening on both the website and at [https://app.cookieyes.com/customize](https://app.cookieyes.com/customize),
   so I don’t think it’s a website issue. We are using the GDPR consent template.
   
   Edit: Interestingly, I see the same issue with a missing accept button on the
   cookieyes.com website.
    -  This topic was modified 5 months, 2 weeks ago by [Nathan24](https://wordpress.org/support/users/nathan24/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Ryan (CookieYes Support)](https://wordpress.org/support/users/ryancysupport/)
 * (@ryancysupport)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/missing-accept-all-button/#post-18702071)
 * Hi [@nathan24](https://wordpress.org/support/users/nathan24/),
 * We checked and the Accept button on the cookieyes.com website is appearing correctly
   on our end. To help us look into why it’s missing on your site, could you please
   share the following details through the link [here](https://www.cookieyes.com/support/)?
    1. Your website URL – so we can check the banner directly.
    2. Your site health data – please go to Tools → Site Health → Info tab, click Copy
       site info to clipboard, and then share it with us.
 * Once we have these details, we’ll investigate further and get back to you with
   the next steps.
 *  Thread Starter [Nathan24](https://wordpress.org/support/users/nathan24/)
 * (@nathan24)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/missing-accept-all-button/#post-18702645)
 * I’ll send the details through the support form, but I’m attaching screenshots
   of the cookieyes website and of the app dashboard — both showing no accept button.
   These were taken with Chrome and Firefox, respectively.
 * > [View post on imgur.com](https://imgur.com/xny7asp)
 * > [View post on imgur.com](https://imgur.com/IU4uHlZ)
 *  Plugin Support [Nick](https://wordpress.org/support/users/nickcysupport/)
 * (@nickcysupport)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/missing-accept-all-button/#post-18704923)
 * Hi [@nathan24](https://wordpress.org/support/users/nathan24/),
 * Thank you for sharing the screenshots and additional details.
 * We’ve identified that this issue may occur when a banner configuration from an
   older setup (legacy version) is carried over where the **“Accept” button** was
   turned off. In the current version of the plugin, this option has been **removed**
   to avoid compliance risks, but if your earlier settings had the button disabled,
   it might still appear as inactive after the update.
 * Additionally, please note that the banner displayed on the **cookieyes.com** 
   website is the **US State Laws** template, which functions as an **opt-out** 
   banner. So it does not include an “Accept” button by design.
 * We’ve resolved the issue on your website. Please check and let us know if everything
   looks good or if you need any further assistance.
 * Thank you for your patience and cooperation!
 *  Plugin Support [Nick](https://wordpress.org/support/users/nickcysupport/)
 * (@nickcysupport)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/missing-accept-all-button/#post-18714658)
 * Hi [@nathan24](https://wordpress.org/support/users/nathan24/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 3 participants
 * Last reply from: [Nick](https://wordpress.org/support/users/nickcysupport/)
 * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/missing-accept-all-button/#post-18714658)
 * Status: resolved