Title: Missing a few transactions Last modified: November 23, 2020 --- # Missing a few transactions * Resolved [gpd23](https://wordpress.org/support/users/gavodel/) * (@gavodel) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/) * Hi, * just wondering there, * seem to be missing a few transactions coming through from woocomerce to analytics, * not every transactions just a few, maybe 1 or 2 a day, * but that builds up and we get behind the overall, * why would this be happening? * it’s not linked to our payment gateway as both our global payment and paypal gateways have missed transactions from google, * can you let me know please? * Thanks, Gavin Viewing 7 replies - 1 through 7 (of 7 total) * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13700670) * Hi there, * > seem to be missing a few transactions coming through from woocomerce to analytics, * I want to make sure I understand you correctly. Can you tell me more what is missing and which screen at which system you are looking at? * Thread Starter [gpd23](https://wordpress.org/support/users/gavodel/) * (@gavodel) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13701753) * Hi, * So yesterday we had 7 transactions on Woocomerce, on google analytics it only shows 3 transactions, * its bringing over some transactions but not all of them, * do you know why? * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13705358) * Hi there, * > yesterday we had 7 transactions on Woocomerce, on google analytics it only shows 3 transactions, * Google Analytics will not track purchase in some instances. eg. If a customer closes after the off-site confirmation but before the “Thank You” page, this won’t track as a purchase. * If some of the purchases are paid with a payment gateway that does not redirect to the thank you/order received page after payment, then those orders will also not be tracked. * [https://docs.woocommerce.com/document/google-analytics-integration/#tracking-options](https://docs.woocommerce.com/document/google-analytics-integration/#tracking-options) * Thread Starter [gpd23](https://wordpress.org/support/users/gavodel/) * (@gavodel) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13706593) * Hi, * yes I understand this, * but it seems to be more lately than usual, * as I say both our payment methods(paypal and global payments) both redirect to thank you page, * and both payment methods have instances of being missed on google analytics, * is there anywhere I should look to fix this? * Thanks, Gavin * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13710397) * Hi there, * > as I say both our payment methods(paypal and global payments) both redirect to thank you page, and both payment methods have instances of being missed on google analytics, * Can you check whether by making some test transactions on your site to see whether Google Analytics **consistently** misses transactions of both payment methods or only some of the transactions? * Thread Starter [gpd23](https://wordpress.org/support/users/gavodel/) * (@gavodel) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13711574) * Hi, * I did a test transaction yesterday and it was tracked, * as I say its not everytime it is missed, only ever so often, and doesn’t seem to be a pattern in which ones are missed, * we need a solution for this, * is there someone who can look and see if there is an issue with our tracking code etc? * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13714815) * Hi there, * Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * We’ll likely need to login to have a further look at the issue, so please include a link to this forum thread, an admin login using the [https://quickforget.com/](https://quickforget.com/) service for privacy, and a link to your site/a product for testing. * I will close this thread in the meantime. * I look forward to hearing from you. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Missing a few transactions’ is closed to new replies. * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256. png?rev=3234358) * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/) * 7 replies * 2 participants * Last reply from: [Siew](https://wordpress.org/support/users/kosiew/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/missing-a-few-transactions/#post-13714815) * Status: resolved