Misleading PRO description; Unlimited and Lifetime are the same!

  • xemita

    (@xemita)


    11 months, 2 weeks ago

    In your PRO version you advertise:

    Unlimited Updates & Support for 1 Site (For Personal)

    • Unlimited Updates & Support for 25 Sites (For Professional)

    Instead of:

    • Unlimited Updates & Support for 1 Site for 1 year (For Personal)
    • Unlimited Updates & Support for 25 Sites for 1 year (For Professional)

    Including a notice above: Billed yearly, cancel anytime.

    Or even better, why don’t you remove the Unlimited, the only purpose it’s there is to try to fool the customers.

    • Updates & Support for 1 Site for 1 year (For Personal)
    • Updates & Support for 25 Sites for 1 year (For Professional)

    If you’re trying to gain users and have transparency, don’t you think the first should be to show things clearly?
    Also, Unlimited (no limits) is the same as Lifetime!! Remove the Unlimited,

    Anyway, I’ll stay [with my current solution]


Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sebastianrybacki

    (@sebastianrybacki)

    8 months, 1 week ago

    Hello,

    Thanks a lot for taking the time to share your feedback — we really appreciate it.

    We’d like to clarify that the word “Unlimited” in our PRO version refers to unlimited support and updates during the active subscription period — whether that’s for the Personal (1 site) or Professional (25 sites) plan. This is also mentioned just above in the pricing section as “Billed yearly, cancel anytime.”

    We’ve discussed your comments with our marketing team and reviewed the wording again. While we understand where you’re coming from, we believe the current descriptions are transparent and in line with common SaaS/WordPress plugin terminology. Only the Lifetime plan includes a one-time payment and clearly says “Lifetime Updates & Support.”

    Still, your input is valuable, and we’ll definitely keep it in mind when improving our messaging going forward.

    Thanks again and all the best with your current solution!

    Thread Starter xemita

    (@xemita)

    8 months, 1 week ago

    Thank you so much for taking the time to reply and for the information.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Misleading PRO description; Unlimited and Lifetime are the same!’ is closed to new replies.