Support » Plugin: Live Chat with Messenger Customer Chat » Misleading listing

  • Glad I read the reviews before I wasted time installing the ‘non-premium’ version.

    Very misleading to offer a plugin that doesn’t work unless you pay for the ‘premium plan’ when it is made to ‘appear’ as though the plans are an option.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zotabox

    (@zotabox)

    Hi,

    We are sorry you missed our 3 mentions of our premium plans on our description page. We have no intention of misleading anyone.

    In the past, this was a free tool and some old vloggers may have mentioned our free tools but we have decided to focus on our premium customers now with our package of 20+ sales promotional tools.

    We wish you the best in the future with your online store.

    I didn’t miss anything….

    It’s not a truly ‘premium’ package if ALL of them are paid. If it is a cost If you don’t have a ‘non-premium’ how can you have a ‘premium’? What if someone doesn’t want a ‘premium’ version? You don’t offer anything that is ‘not’ premium so you don’t have a ‘premium’. You have a basic subscription model.

    Plugin Author Zotabox

    (@zotabox)

    We are sorry.

    Our intent I can assure you is not to mislead anyone. We have NO mention of a free product in our description and multiple mentions of our premium product, free trials, money back guarantees etc.

    We were hoping that would be clear enough.

    Sorry for the confusion.

Viewing 3 replies - 1 through 3 (of 3 total)
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