Support » Plugin: Tidio - Live Chat, Chatbots & Email Marketing » needs UX improvement

  • arsm

    (@arsenalemusica)


    Tidio is not a standalone plugin but a cloud feed. You may not need to register after installation but after 7 days you will. Dashboard is a bit poor.

    UPDATE (after several months).
    – you can now stay on basic version without waiting 7 days
    – the dashboard is now definitely a professional one
    – the chat widget needs improvement (e.g. the modern style keeps the ugly scrollbar from the classic style)
    – users have no possibility to close the chat, i.e. conversations stay on until deleted by history settings
    – it crashes sites on Firefox, e.g. page gets blank and you need to reload a couple of times to get it back

    UPDATE:
    Tidio beats all others because they keep improving their chat. They have corrected many issues and improved the backend. It’s only missing the possibility to CSS the widget. For what concerns the rest, I’m finally staying with Tidio!

    • This topic was modified 3 years, 8 months ago by arsm.
    • This topic was modified 2 years, 2 months ago by arsm.
Viewing 3 replies - 1 through 3 (of 3 total)
  • It automatically registers you as a “pro” member with a seven day free trial, but don’t you think that’s smart if you’re Tido Live Chat trying to create interest and generate sales. By the way…to anybody looking into trying this plugin, the dashboard is very nice. I don’t think it’s poor at all…very modern and several options (even if you downgrade to the free membership with the CLICK of a button).

    Thread Starter arsm

    (@arsenalemusica)

    you might think that’s smart, in an ideal world, but people never never like to discover things afterwards. This is something that you developers don’t seem to get: people wants to know in advance what they will find. No hidden catches. It’s not a matter of spending some money but a matter of clear labelling on the product. In this very case, to be automatically registered somewhere is really something that users don’t like…. just ask around. 🙂 Having said that, I don’t mean to drive customers away from Tidio, I just gave my ratings based on my personal experience.

    All you have to do is click your profile, it shows you the Pro level and then shows you the price of each package, then shows you the free option and what it can do.

    So you get to see how it works at 100% and then have the option to scale that down and use the basic version for FREE, which still gives you the fantastic chat system.

Viewing 3 replies - 1 through 3 (of 3 total)
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