Misleading and Deceptive Prompt

  • zmzdtc888

    (@zmzdtc888)


    2 months ago

    I logged into my WordPress backend one day and was greeted with a message prompting me to “swap to Stripe Payment Gateway for WooCommerce.” The way it was designed—with the logo and wording—made it look like an official request from WooCommerce or the official Stripe plugin. This is incredibly misleading.

    It’s deceptive to push an installation in this manner, especially for a payment gateway where trust is crucial. I almost installed it, thinking it was necessary. Plugin developers should be upfront and not use tricks to gain users. Avoid this plugin if you value transparency.

Viewing 1 replies (of 1 total)
  • Plugin Support Funnelkit Support

    (@supportfunnelkit)

    1 month, 4 weeks ago

    Hi @zmzdtc888,

    Thank you very much for feedback. We are extremely sorry for any inconvenience caused.

    When the review came in we were taken aback as we do not push any notification that says “swap to Stripe Payment Gateway for WooCommerce”.

    You can judge how passionately we serve, while payments are support intensive and we do all in power to ensure all issues are timely addressed.

    Our plugin only shows an admin notice (different from this) to connect when installed.

    This notice came from an external plugin, as documented here. And we have already recommended them to review the language so it does not cause any confusion.

    We also got the confirmation them that it only shows to admin user role.

    As far as this plugin is concerned, when installed, we show the notice to connect. Once our onboarding wizard starts it is couple of steps, clearly shows our logo and is most important visible only to admin user role.

    Hope this clarifies the situation.

    We are happy to seek any feedback here or via support desk.

    We sincerely hope you can reconsider your review.

    Thanks
    Team FunnelKit

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.