Support » Plugin: WooCommerce Digital Signature » Misleading

  • Pricing for packages are very high which is not highlighted in the plugin information.

    I would never buy a plugin blindly of that price without being sure it works without any errors and functions as desired.

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  • Plugin Author approveme

    (@approveme)

    Hey therealnv!

    Thanks so much for your feedback! It really helps our business improve, so thanks for taking the time to provide it. 🙂

    I’m sorry you feel the pricing on the license packages is high. Our goal is to provide the least expensive, legally binding, UETA/ESIGN compliant WP plugin that we can! Considering that you can use our Business and Ultimate Licenses on an unlimited amount of sites with a unlimited amount of users, I believe the value of what you can do with WP E-Signature is HUGE, especially compared to some competitors (an average yearly rate of $2,160 for six users, yikes!).

    It is definitely not our intention to mislead anyone about our pricing, especially when viewing our free ‘bridge’ plugins on wordpress.org. I’m so sorry that happened! 🙂 These are essentially the connection plugins that allow WP E-Signature to work with other integrations. We don’t charge for them because they are a part of the whole package, but I can see how you might mistake them for plugins that you can use by themselves. I’ll pass that feedback along to my team and see what sort of changes we can make on the site to avoid this confusion in the future.

    As for buying blindly without using the plugin on your site, I totally understand your hesitation here. In fact, that’s exactly why we have a 14 day money back guarantee on our plugin. This way, you can try if our on your site for two weeks and if you find that it isn’t the best fit for you, no problem! You can return the plugin for a full refund.
    🙂

    Thanks again for your feedback! I really appreciate you helping us improve our plugin and website. Please let me know if you have any more questions or thoughts here and I’m super happy to help!

    I hope you have a fantastic rest of your Monday!

    Customer Happiness Engineer
    ApproveMe

    • This reply was modified 1 year, 10 months ago by approveme.
Viewing 1 replies (of 1 total)
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