minimum spend error message appearing before address details are inputted

  • Resolved pechapp

    (@pechapp)


    2 years, 8 months ago

    Hi there,

    Kudos on the WooCommerce payments update – generally speaking, it is much better.

    There are one major change relating to a validation which are having a major impact on my business:
    There is a new validation (initiated by the Stripe backend) stipulating the the cost of a product must be greater then 50c: “Error: Amount must be at least $0.50 aud”. This also inhibits the WooCommerce payment form from loading… the error is: “An error was encountered when preparing the payment form. Please try again later”.

    For businesses like mine that make margin based on delivery fees, this error is really frustrating. I’m concerned that my customers will see the error about the minimum spend, or primarily in the payment form (suggesting they may be unable to pay)… leading them to ultimately take their business elsewhere.

    Can you please remove this form error, and apply the minimum spend validation only once the address details (and delivery fee) have been added, ASAP?

    It only makes sense that this payments platform aligns to the WooCommerce core functionality… which is that delivery fees aren’t added until the address details have been inputted.

    • This topic was modified 2 years, 8 months ago by pechapp.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    2 years, 8 months ago

    Hi @pechapp ,

    As I understand, the WooCommerce Payments payment form on your site isn’t loading for products priced under $0.50 AUD.

    I checked this on my end with a product priced at $0.2 and the payment form loaded as expected: https://d.pr/i/mqW2XW

    Could you please share the URL of the product page so we can check the same on your site?

    Thread Starter pechapp

    (@pechapp)

    2 years, 8 months ago

    Hi @wpnomad

    Thanks for your response.

    Firstly, I must address that typo in my original post. It should have said: “There is* one major change relating to a validation which is* having a major impact on my business:”

    Yes, this is because you have already inputted the address, and therefore the shipping fee has been added.

    Please remove your cache, or go incognito (so the address isn’t auto-populated) and try again without inputting an address at cart or checkout.

    See below for a screenshot of what I see:
    https://snipboard.io/naEYw9.jpg

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    2 years, 8 months ago

    Hi there!

    Thanks for the clarification. Our team is exploring this issue, and you can follow along at https://github.com/Automattic/woocommerce-payments/issues/2700 to see the progress. I have added notes from this discussion to that GitHub issue for review.

    Thread Starter pechapp

    (@pechapp)

    2 years, 8 months ago

    Hi @melindahelt and @wpnomad,

    Hope you are both keeping well!

    Has any progress been made on this bug?

    As per GitHub, it seems to be on the back burner.

    Happy to help in any way possible – I can only recommence my operations once this has been fixed.

    Regards, Peter

    Plugin Support Aashik P – a11n

    (@aashik)

    2 years, 8 months ago

    Hello Peter,

    As you’ve noted, it is currently reported here, with a High priority assigned: https://github.com/Automattic/woocommerce-payments/issues/2700

    Given that we have no extra information than what is in that thread, I recommend that you subscribe to that thread to follow the discussion. That’ll allow you to be the first to find out when this is closed and solved.

    You can subscribe by clicking this button on the GitHub repo (this will only be visible if you have a GitHub account, which can be done for free):

    Image Link: http://cld.wthms.co/2EmX9K

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    Plugin Support Augustus – a11n

    (@augustuswp)

    2 years, 7 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)
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