Support » Plugin: Facebook Chat Plugin - Live Chat Plugin for WordPress » minimize/collapse the icon button on startup

  • Resolved wythechen

    (@wythechen)


    Hi FB support team,

    Could you please allow the plugin users to select minimized/collapsed icon at the bottom conner on startup? This is a long-awaited feature and has been brought up to the table by many but not yet resolved.

    Thank you,
    Wythe

Viewing 8 replies - 1 through 8 (of 8 total)
  • I am also looking for this feature.

    +1

    ckov1

    (@ckov1)

    +1

    Hello,
    You can edit the file facebook-messenger-customer-chat.php and add the line : greeting_dialog_display=’hide’
    after <div class=’fb-customerchat’

    <div class='fb-customerchat'
                greeting_dialog_display='hide'
                attribution='wordpress'
                attribution_version='1.8'
                page_id=".fbmcc_sanitize_page_id(get_option( 'fbmcc_pageID' ))."
              >

    You can delay the chat greeting dialog load after a certain number of seconds. You need to add

    greeting_dialog_delay=”10″

    Change the number of seconds as you like 🙂

    Thread Starter wythechen

    (@wythechen)

    Hi @ervvan

    Thank you for the reply!
    I followed your suggestion by adding the line “greeting_dialog_display=’hide’” right after <div class=’fb-customerchat’; and then I cleaned up my cache and reactivate this FB chat plugin, however, the greeting bar at the bottom still shows while entering our website.

    Here’s the screen capture of adding the line: https://drive.google.com/file/d/1AT3xtyDz8fkqDEssQ5sK8x04lgcU-avg/view?usp=sharing

    Is there any step that I might have missed to make this change go live immediately?

    Thanks in advance!

    Wythe Chen

    Hello @wythechen,
    Have you deleted your site’s cache?
    Do you also delete your browser’s cache?
    Regards,
    R1

    Thread Starter wythechen

    (@wythechen)

    I’m an idiot, I did delete my site’s cache but forgot to delete the browser’s cache. Now it works just as expected! Thank you soooo much, Ervvan!

    Hello @wythechen,

    With pleasure 🙂 🙂

    Erwan

Viewing 8 replies - 1 through 8 (of 8 total)
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