Support » Plugin: WooCommerce » Mini Cart

  • Resolved jaz1950

    (@jaz1950)


    Can you help me with this issue:
    Suddenly the Mini-Cart in the header of the Website “dissappeared”.
    It opens an empty field, no text ex. “you have no articles in your cart” in it and with articles no PayPal- and other payment-Buttons, no Button Check-Out, the dropdown field is
    empty.
    How can i restore this?

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • lorro

    (@lorro)

    I should check for a plugin conflict. Momentarily deactivate all plugins except WooCommerce. Does the cart work now? If so, reactivate plugins one-by-one and test to try to identify which plugin is not behaving.

    jaz1950

    (@jaz1950)

    Hi lorro,

    i already did this, but it didn’t work… it’s still the same.
    I tried a lot, but nothing works, it’s very frustating.
    Thanks.
    Hans

    I still have this problem, i tried everything and still it is not working…
    What can i do now, does anybody have a solution for this issue?
    Thanks, Hans

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @jaz1950

    This sounds like either a plugin or a theme conflict.

    Here are some troubleshooting steps you can take to resolve this issue:

    1.) To begin, please make sure that your theme and all plugins are up to date.

    2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

    3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

    Hi m155y5,

    sorry, but these are some “standard-troubleshooting-steps”, i did those already months ago. But it didn’t work either…!
    Nobody seems to know a solution for this problem…
    Thanks anyway.
    Hans

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    Hi @jaz1950

    I’m happy to take a look at it for you. I went to your site referenced in the first post, but don’t see the mini cart. I assume you disabled it since it’s not working properly?

    Hi m155y5,

    yes indeed, i disabled it because it doesn’t look good…
    Shall i put it in again?

    It looks like your theme is a commercial theme, TennisClub available through themeforest. Consider asking the vendor’s support service.

    I note that your theme version 1.5 was published on 26/09/18. WooCommerce has come on a long way since then. Ask your theme vendor if they have a more recent update which didn’t make it into the changelog.

    Sorry lorro,
    the theme version has nothing to do with the not-working mini-cart…
    The mini-cart WAS WORKING in the beginning, but then suddenly disappeared.
    And nobody seems to know why…

    Plugin Support Mike W

    (@nixiack8)

    Hi @jaz1950,

    If you have been updating plugins but not the site theme, the theme could be the issue as WooCommerce has updated many times in the past few months alone, and a mismatch version / theme template can easily cause something like this.

    I know we have been saying to do theme conflicts, and plugin conflicts, etc. but can you post your WooCommerce Status Report here so we can take a look at what all is currently on the site? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. This will give us a definitive look at the site, and open further troubleshooting options 🙂

    I look forward to hearing back from you!

    Hi Mike W,

    thanks a lot in advance.
    Here’s the the Support Copy of the website:

    
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    Site address (URL): https://www.icea-germany.com
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    WP Version: 5.2.2
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    WP Cron: ✔
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (15) ###
    
    Akismet Anti-Spam: von Automattic – 4.1.2
    Caldera Forms: von Caldera Labs – 1.8.6
    Essential Grid: von ThemePunch – 2.1.5
    The GDPR Framework: von Data443 – 1.0.32
    WPBakery Page Builder: von Michael M - WPBakery.com – 6.0.1
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    Simple Custom Post Order: von Colorlib – 2.4.4
    SSL Insecure Content Fixer: von WebAware – 2.7.2
    The Events Calendar: von Modern Tribe
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    The Events Calendar Extension: Remove Export Links: von Modern Tribe
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    UpdraftPlus - Backup/Restore: von UpdraftPlus.Com
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    Germanized für WooCommerce: von Vendidero – 2.3.4
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    Warenkorb: #1874 - /warenkorb/
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    Mein Konto: #3262 - /mein-konto/
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    ### Theme ###
    
    Name: TennisClub
    Version: 1.5
    Author URL: http://themerex.net/
    Child Theme: ❌ – Wenn Sie WooCommerce mit einem Theme
    das Sie nicht selbst entwickelt haben
    an eigene Bedürfnisse anpassen
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)
    
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    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
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    Oldest: 2019-08-16 09:18:55 +0200
    Newest: 2019-08-16 09:18:55 +0200
    
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    Plugin Support Mike W

    (@nixiack8)

    Hi @jaz1950,

    Thank you for this! I did a deep dive into the TennisClub theme that you have, checking out the files at this link from ThemeForest. (I know you got the theme from http://themerex.net/ but I wanted to see the core files and ThemeForest often lets you do that 🙂 )

    I do see that it overrides a few things, namely the Add-to-cart button. I also tested adding an item to the cart so that we can see the blank item, and adding an item immediately pushed me to the Cart directly. WooCOmmerce by default allows you to stay on the Product page.

    Furthermore, when looking at the item it does appear that it is part of a custom widget with code showing display: block however under it is display:none as seen here.

    What this means is there is an overlay/override that is making it not display anything. This is usually the result of the theme, or a core plugin that involves the theme, such as ThemeREX Utilities: von ThemeREX – 3.1. Due to this, it is best to reach out to your theme developer and see what they can do to fix this.

    Good luck and have a super day!

    Plugin Support m155y5

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Mini Cart’ is closed to new replies.