MimeType is an image, but reports non-displayable

  • Resolved flintsonline

    (@flintsonline)


    5 years, 1 month ago

    Hi
    The plugin is reporting a significant number of media files having the error:
    xyzfile.jpg skipped. MimeType is an image, but reports non-displayable
    In each case the file is a standard jpg image which displays fine in both the front-end and back-end and can be viewed normally via FTP. The result is that no further processing is undertaken on these hundreds of images. What does this message actually mean in the context of the plugin?
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    5 years, 1 month ago

    Hi @flintsonline,

    Can you please send us the URL of one of these images, please?

    Thank you,

    Thread Starter flintsonline

    (@flintsonline)

    5 years, 1 month ago

    Hi
    Try this:
    DSC_0108-1.jpg
    Thanks

    Plugin Support Gerard Blanco

    (@sixaxis)

    5 years, 1 month ago

    Hi @flintsonline,

    I haven’t been able to reproduce the issue. I would like our devs to take a look at your site. Could you please send us an email here so we can take a deeper look? Make sure to mention this conversation, please 🙂

    Thanks!

    JohnS0N

    (@johns0n)

    4 years, 9 months ago

    @sixaxis – I am getting the same error as OP, but my question is a bit different. Where can I find a log of these errors? I’ve seen them displayed a number of times during the optimization process and now I would like to find the pages with these images so that I can replace them.

    But I do not have the filenames anymore…

    And I can not really rerun the process so it would complete in the first go as I have many images and so I need to refresh a couple of times for the process to complete… and each time I refresh the page, these errors get deleted (and also when the process completes).

    • This reply was modified 4 years, 9 months ago by JohnS0N.
    • This reply was modified 4 years, 9 months ago by JohnS0N.
    Thread Starter flintsonline

    (@flintsonline)

    4 years, 9 months ago

    I couldn’t find a log myself – just on screen reporting. I don’t know whether this helps or not @johns0n but after a lot of mucking about I found the problem of the “MimeType is an image, but reports non-displayable” message to be caused by the host server running short of memory. So after increasing the level of RAM on the server I’ve not encountered the problem again.

Viewing 5 replies - 1 through 5 (of 5 total)
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