Title: Migration (Restore) failed Last modified: June 23, 2021 --- # Migration (Restore) failed * Resolved [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/) * Hey, I wanted to migrate my Site but this error happened: * ``` [STEP] [2021-06-23 13:14:26] Initializing restore process [STEP] [2021-06-23 13:14:28] Looking for PHP CLI executable file. [WARN] [2021-06-23 13:14:28] Could not find proper PHP CLI executable, this process may be unstable. [SUCCESS] [2021-06-23 13:14:28] Restore process responded [SUCCESS] [2021-06-23 13:14:28] Locking migration process [STEP] [2021-06-23 13:14:28] Initializing restore process [INFO] [2021-06-23 13:14:28] Backup & Migration version: 1.1.1 [INFO] [2021-06-23 13:14:28] Initializing custom error handler [INFO] [2021-06-23 13:14:28] Site which will be restored: http://byograph.de [INFO] [2021-06-23 13:14:28] PHP Version: 7.4.20 [INFO] [2021-06-23 13:14:28] Web server: Apache [INFO] [2021-06-23 13:14:28] Max execution time (in seconds): 259200 [STEP] [2021-06-23 13:14:28] Free space checking... [INFO] [2021-06-23 13:14:28] Checking if there is enough amount of free space [INFO] [2021-06-23 13:14:28] Requires at least 1472871340 bytes. [1.37 GB] [INFO] [2021-06-23 13:14:28] Disk free space function is not disabled - using... [INFO] [2021-06-23 13:14:28] Checking this path/partition: /homepages/1/d875584198/htdocs/app875756123/wp-content/backup-migration/backups [SUCCESS] [2021-06-23 13:14:28] There is 1,111,504.05 MB free. [1.06 TB] [SUCCESS] [2021-06-23 13:14:28] Great! We have enough space. [SUCCESS] [2021-06-23 13:14:28] Confirmed, there is enough space on the device, checked: 1472871340 bytes. [INFO] [2021-06-23 13:14:28] Making temporary directory [STEP] [2021-06-23 13:14:28] Scanning archive... [ERROR] [2021-06-23 13:14:28] Something bad happened... [ERROR] [2021-06-23 13:14:28] PHP-ZIP: Directory not found, and unable to create it [ERROR] [2021-06-23 13:14:28] 578 @ /homepages/1/d875584198/htdocs/app875756123/wp-content/plugins/backup-backup/includes/zipper/src/zip.php [ERROR] [2021-06-23 13:14:28] Something bad happened on PHP side. [ERROR] [2021-06-23 13:14:28] Error message: RecursiveDirectoryIterator::__construct(/homepages/1/d875584198/htdocs/app875756123//backup-migration_1624454068): failed to open dir: No such file or directory [ERROR] [2021-06-23 13:14:28] Error file/line: /homepages/1/d875584198/htdocs/app875756123/wp-content/plugins/backup-backup/includes/extracter/extract.php|151 [STEP] [2021-06-23 13:14:28] Aborting & unlocking restore process... [DOWNLOAD GENERATED] File downloaded on (server time): 2021-06-23 13:14:30 [DOWNLOAD GENERATED] Last update (seconds): 4 seconds ago [DOWNLOAD GENERATED] Last update (date): 2021-06-23 13:14:26 ``` Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/migration-restore-failed-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/migration-restore-failed-2/page/2/?output_format=md) * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588144) * Hi [@ekalem02](https://wordpress.org/support/users/ekalem02/) * This error happens when your root directory is not writable by PHP. This issue can also give you error when you’ll try to update WordPress core. * In order to fix it you’ll need: a) FTP or SFTP access with admin/root privileges. b) SSH access with root privileges or folder owner. c) Contact with your hosting provider to fix it for you if you don’t have access. * Let me know if you can do any of above, then I’ll provide more details 🙂 Thank you! * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588187) * Thanks for the answer! 🙂 * I have SFTP access. Is that enough, or do I also need SSH access? * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588203) * Hi [@ekalem02](https://wordpress.org/support/users/ekalem02/) * SFTP is basically SSH access. The question now is if you have enough privileges to modify the folder rights. * Could you please try to find this directory in your SFTP application (e.g. FileZilla): / homepages/1/d875584198/htdocs/app875756123 * Then right click and from its context menu choose “File permissions…” once it open new window make sure the numeric value is 777 (you can revert it later). * That should allow our plugin to make new directory here which will be used for the restore process. * After you save new permissions please make sure it changed, if not that means you don’t have enough privileges to do so, you can try with SSH after it. * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588255) * Hey, * I tried to find the directory you told me, but there are hundreds of directorys in the FTP. Is there a way to find it? I tried it with f3 (search) but this didnt work out either. * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588262) * Hi [@ekalem02](https://wordpress.org/support/users/ekalem02/) * Hm, that does not sounds good, that probably means your site is on server with many other users. * Could you please let me know which FTP application you use? Is it WinSCP or Total Commander (as only them have F3 for search if I am right)? * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588269) * I use Filezilla. F3 worked there for me. * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588283) * Ah, here you can simply use ctrl+f or cmd+f (if you’re on Mac). * It will hide other folders this way in real-time. * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588301) * Thanks for the tip! 🙂 * Unfortunately this doesn’t work either. * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588306) * Hmm :/ * What’s your hosting provider? I’ll check their plans and if they can offer the help we need here. * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588318) * IONOS is my hosting provider. * From the reviews I saw, it seems like they have a very good support. I can ask there to let them do what you said to me 🙂 * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588413) * Hi [@ekalem02](https://wordpress.org/support/users/ekalem02/) * I contacted them and explained the issue why we need it. And the reviews were right, they’re very friendly and send me solution. * By default on their hosting, system manages everything for you. I.e. the updates for example. * If you want full access you can switch to standard hosting which should solve the issue (as they say). For this you need to contact them via live chat anyway. * Quote from the chat: * > I can initiate it here on my end but I need a confirmation from the account > holder before switching it to standard. * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588510) * Oh wow, thank you very very much! * I changed it to standard hosting and have full access now. Should I now just try to do the Migration again, or look for the directory you told about? * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588602) * Hi [@ekalem02](https://wordpress.org/support/users/ekalem02/) * I think you has different directory now anyway. Please check if the folder is writable you can do that in: [https:///wp-admin/ site-health.php?tab=debug * At the bottom you can find “Filesystem Permissions” then find “The main WordPress directory” it should be “Writable” * If it shows that it’s writable then please try again with the restore 🙂 * Thread Starter [ekalem02](https://wordpress.org/support/users/ekalem02/) * (@ekalem02) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588620) * Hey, * Yeah it seems to work now. Thank you so much! But now I am stuck at 61% for a while now 😅 * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/#post-14588628) * What’s the size of this backup? Could you please see on which file it ended? * If it’s postmeta.sql or posts.sql it takes a bit more time usually. You can check it by using horizontal scroll in the progress window (it’s at the end of the line). * But if it won’t continue in the next 5 minutes I’ll think the restore process was aborted by Web Server for example. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/migration-restore-failed-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/migration-restore-failed-2/page/2/?output_format=md) The topic ‘Migration (Restore) failed’ is closed to new replies. * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566) * [Backup Migration](https://wordpress.org/plugins/backup-backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup-backup/) * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/) ## Tags * [restore](https://wordpress.org/support/topic-tag/restore/) * 19 replies * 2 participants * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/migration-restore-failed-2/page/2/#post-14589020) * Status: resolved