SureCart Stands Behind Their Customers

  • Tammy Lee

    (@tamfit)


    2 months, 1 week ago

    I’m updating my review from a few weeks ago, when I was struggling to migrate from WooCommerce to SureCart. It was a rough start, but what I received completely blew me away. Adam, Ben and the team went above and beyond—not just to address my issues, but to show that they genuinely care about their customers and their success.

    Honestly, it’s rare to feel truly heard and supported by a company these days, but that’s exactly what they delivered. They could have just slammed the door on me, but instead they bent over backwards to make me super duper happy and left me feeling both grateful and impressed. It’s really clear they are committed to their customers and willing to go the extra mile to make things right.

    If you’re considering SureCart, know that this is a company that doesn’t just provide a platform—they stand behind it and the people who use it. I’m excited to move forward with them and confident in their commitment to their customers. Once again, thank you to Adam, Ben and the team. 😊

    • This topic was modified 1 month, 2 weeks ago by Tammy Lee. Reason: problems were resolved
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ivan C.

    (@ivanbsf)

    2 months, 1 week ago

    @tamfit

    I’m truly sorry to hear about your frustration with the migration—this is not the experience we want for you or any of our users. With over 60,000 installs and many users running their businesses smoothly on SureCart, we strive to make things right when issues arise. If you can share the ticket ID, I’ll personally make sure to look into it and get you the help you need to keep your business running as seamlessly as possible.

    Thank you for giving us the opportunity to make it right.

    Thread Starter Tammy Lee

    (@tamfit)

    2 months, 1 week ago

    @ivanbsf

    Thank you for your response, Ivan. My ticket number is: #401097. Ben sent me an email yesterday, a new support person from the previous. He was apologetic and helped with some things, but I am having so many issues. I sent 4 emails on different topics today all with screenshots and details of what is happening. But it’s Saturday… and a long weekend, so… 😫

    • This reply was modified 2 months, 1 week ago by Tammy Lee.
Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.