Support » Fixing WordPress » Migration

  • Context before doing the migration.

    I get a hosting service last year whit “BlueHost” I installed a WordPress in that hosting with a user that I will call “mrcstudio”

    However, a week ago I decided to cancel my “Bluehost” account, but not before backing up everything I had done on the WordPress account I referred to earlier. On that account, I installed the “Elementor” plugin through which I bought a template. That Elementor account was linked to my mrcstudio user, then I also installed the “All-in-One WP Migration” Plugin and went through the process of backing up my data.

    Now, canceling the account with “Bluehost” is supposed to remove everything. And I thought that the WordPress account would also be deleted.

    A few days ago I bought a plan with “Digital Ocean”, then I created a Droplet and installed WordPress. I did the WordPress install on this Droplet via SSH, and everything installed fine. In this WordPress a user was created and that user was linked to an email…

    When I enter the administrator [ redundant link removed ] I put the credentials of the new user; Being in the Dashboard I installed the plugin “Elementor” and “All-in-One WP Migration again, in this way I was able to load my Backup and apparently everything was satisfactory, however when I left the Dashboard and the next day I wanted to enter, I could not start logged in with the new user credentials, the system forced me to log in with the mrcstudio user credentials 😕😕

    From that moment I can sometimes access the Dashboard, however, it is very slow, or when I do not access this message appears https://prnt.sc/5hcIbpC181cm

    Finally, I am not working with the new user that I recently opened, but with the mrcstudio user, that is, the WordPress user that I initially created in the Digital Ocean droplet disappeared.

    Thank You!

    Best Regard,
    Miguel R

    • This topic was modified 1 week, 5 days ago by Jan Dembowski. Reason: Moved to the correct forum

    The page I need help with: [log in to see the link]

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  • I think your “disappointment” is rather coming from your misunderstanding of the very nature of backup and restoration, or why we do backup in the first place.

    however when I left the Dashboard and the next day I wanted to enter, I could not start logged in with the new user credentials, the system forced me to log in with the mrcstudio user credentials 😕😕

    When you created the backup, you took a complete snapshot or an exact copy of the site at the time… including the installed Elementor and all site users.

    When you restored tie backup, you brought back the old site in it’s entirety…. including the Old Elementor and the original site users. The new site user and new Elementor were actually removed during the restoration process.

    That’s the very nature of back and restoration: we take a backup so we can restore and go back to exactly how things were in the past.

    Let’s suppose you had an active community site with 10,000 users. Would you have preferred to lose all these 10,000 users after the migration? Wouldn’t you rather want all those 10,000 accounts restored automatically and have everyone login with their old passwords?

    From that moment I can sometimes access the Dashboard, however, it is very slow, or when I do not access this message appears https://prnt.sc/5hcIbpC181cm

    That’s an issue with your server that you need to track down the root cause and resolve. It has nothing to do with the backup or restoration process.

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