Title: Migrating subscribers Last modified: August 22, 2016 --- # Migrating subscribers * Resolved [Mallycat](https://wordpress.org/support/users/mallycat/) * (@mallycat) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/) * I have moved my WordPress site to a new URL (custom install to custom install). I understand I need support help to migrate my subscribers, but there is no contact email address I can find (apparently due to holidays). Is there any way I can get my subscribers migrated before support returns on 5 Jan? * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 11 replies - 1 through 11 (of 11 total) * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604895) * This explains how you can do it – * [http://en.support.wordpress.com/moving-a-blog/moving-your-subscribers/](http://en.support.wordpress.com/moving-a-blog/moving-your-subscribers/) * Thread Starter [Mallycat](https://wordpress.org/support/users/mallycat/) * (@mallycat) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604899) * Thanks, but those instructions only apply to migrating from WordPress.com to a custom site. I need to migrate from a custom site to a different custom site. The instructions state I need support help to do this, hence why I am asking how to do this since support seems to be on leave. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604900) * Oh sorry, my mistake – I’m sure they’ll be able to help you. JetPack support was here today and they usually put a sticky post on this forum if they are gone for an extended period of time, so hopefully they’ll still be around tomorrow before the holiday :). * Thread Starter [Mallycat](https://wordpress.org/support/users/mallycat/) * (@mallycat) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604901) * So should I post the from/to site details here? Or can you advise he email address to use? * Thanks for your help. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604902) * Oh yes, that will help them do this when they get to this without having to ask for that info. Oops I see they ARE already gone according to this page – * [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/) * So this will be your best place to post your request. Sorry I can’t do anything directly for you on this – we don’t have access to the JetPack/WordPress.COM side of things. * Thread Starter [Mallycat](https://wordpress.org/support/users/mallycat/) * (@mallycat) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604903) * Yes – so now you are at the same place I am at :-). * So they are not providing an email address so I can’t contact them – and I migrated my site yesterday and seem to have no way to migrate my subscribers until next year. * For the record (in case someone who can do this for me reads this post), I am migrating from [http://exceleratorcbs.com.au](http://exceleratorcbs.com.au) to [http://exceleratorbi.com.au](http://exceleratorbi.com.au) and would like to move over my subscribers. * Thanks * Matt * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604983) * [@mallycat](https://wordpress.org/support/users/mallycat/) I just took care of the transfer for you. You should be all set! * > they usually put a sticky post on this forum if they are gone for an extended > period of time, so hopefully they’ll still be around tomorrow before the holiday:). * [@wpyogi](https://wordpress.org/support/users/wpyogi/) I’ll take care of that now 🙂 I’m still around for a couple of hours, but then I’ll be gone for good. This eggnog is not going to drink itself! 🙂 * Happy holidays! * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5604986) * [@jeremy](https://wordpress.org/support/users/jeremy/) Herve – AWESOME!! Enjoy your break – you all deserve it 🙂 And I see you posted a sticky here – which is always helpful for us mods (and JetPack users, of course). * Thread Starter [Mallycat](https://wordpress.org/support/users/mallycat/) * (@mallycat) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5605065) * Great – thanks so much. WPyogi is correct – you guys ARE awesome. * [jbarberlondon](https://wordpress.org/support/users/jbarberlondon/) * (@jbarberlondon) * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5605156) * I have two issues:- (a) I have recently moved from wordpress.com over to the wordpress.org. I wish to transfer the subscribers from [http://www.diybathandbody.wordpress.com](http://www.diybathandbody.wordpress.com)( also the version of [http://www.makingskincare.com](http://www.makingskincare.com) which is hosted by wordpress – i don’t understand why there are 2 versions) over to my self hosted [http://www.makingskincare.com](http://www.makingskincare.com) site. I have been trying to follow this – [http://jetpack.me/support/subscription-migration-tool/#howto](http://jetpack.me/support/subscription-migration-tool/#howto) and have been unable to find the “migrate followers” button. (b) I also wish to stop my subscribers from being notified of new posts until I re-do my website. I tried again to follow wordpress help pages on this but the menu options listed no longer exist. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5605191) * [@jbarberlondon](https://wordpress.org/support/users/jbarberlondon/) I replied to the other thread you started [here](https://wordpress.org/support/topic/transferring-subscribers-and-stopping-email-notifications?replies=2). Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Migrating subscribers’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 11 replies * 4 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/migrating-subscribers/#post-5605191) * Status: resolved