Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author chriscct7

    (@chriscct7)

    Hi there,
    We’ve defaulted to analytics.js years now and offered the ability to switch to analytics.js if you installed ExactMetrics before we offered it for the same amount of time.

    -Chris

    • This reply was modified 3 years, 11 months ago by chriscct7.
    Thread Starter Stevinoz

    (@stevinoz)

    google tag assistant tells me I need to update to analytics.js so how do I switch it over?

    Hi,

    Please navigate to Google Analytics => Tracking Code and make the selection.

    If you’re unable to make the change you might have an old version of the plugin installed.

    If the issue persists can you please include the URL of the site the issue is occurring on so that we can take a look?

    Thanks!

    -Jay

    Thread Starter Stevinoz

    (@stevinoz)

    I have done that and it already shows tracking type analytics and gtag is off
    Version is 5.3.7
    Site is https://transportinaustralia.com.au
    in tracking settings it shows http://transportinaustralia.com.au (without the s)
    Tag assistant still shows multiple installations of gtag.js
    Thanks for your help btw.

    You have a duplicate UA code one the site that’s adding the gtag.js that’s been placed in the footer, in addition to the one ExactMetrics is adding.

    I’d recommend looking for it all of the following places:

    1. The theme settings
    2. Another plugin similar to “Insert headers and footers
    3. The theme footer.php in the theme in the theme files themselves
    4. A competitor plugin to ExactMetrics.

    Thanks!

    -Jay

    Thread Starter Stevinoz

    (@stevinoz)

    thanks for your help problem solved

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘migrate from ga.js to analytics.js?’ is closed to new replies.