Hello, sorry you had a bad experience… Our free edition does use Square, Stripe, and PayPal and run through a connect system for payments, we try to state this very clearly on all our pricing pages and sign-ups when you utilize those systems in the free edition. Sorry it was unclear.

Many of our customers use the system as even catalog systems for their wordpress, not even implementing payment gateways, or utilize a bill/invoice system which doesn’t have any process fees either.

For technical support, we do require full licenses… gotta get paid to develop and support somehow 🙂 If you do have any issues, jump on chat with us, we would gladly help answer any questions you may have about our product.

Its not that I didn’t now about the 2%, or that I’m opposed to paying developers as I’m one also. The problem (which I can only assume you never actually read) was that the money never made it into my paypal account and you don’t offer a straight forward way to settle this problem. If you are going to act as a proxy and skim 2%/transaction you need to offer support for when transaction problems occur. Im my eyes this is theft, or at the very least wilful negligence.

If the free version is a way to attract new paying customers which I was willing to become, your bureaucracy turned me away.