Support » Plugin: WordPress Advanced Ticket System, Elite Support Helpdesk » Might be great for singlesite?

  • Please, correct me if I’m wrong, but his plugin seemed more suitable to a single site install, where users can submit support tickets tot he admin.

    For a multisite install, where network users submit support tickets to the super-admin, I found [ link redacted, please do not post links in the reviews section ] worked straight out of the box.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author firebird75


    WATS has been designed for single site installations.

    It is strange to see advertisement for competitive commercial plugins in a review…

    My hunch was correct then 🙂

    Apologies for linking to a competitors plugin, my intention wasn’t to advertise their product but instead to provide a useful link for other people looking for a multisite solution. I am in no way affiliated with wpsc.

    As I said in the original title, I imagine your plugin is great for single site installations. I particularly liked the way it made use of custom post types so that users had a familiar interface.

    Just a thought, but perhaps updating the Description and FAQ to include that your plugin isn’t intended for single site installs might prevent future negative feedback?

    I left a 3 star review because it wasn’t bad, but at the same time, it didn’t do what I was expecting it to do.

    Plugin Author firebird75


    This isn’t the right place to advertise a commercial plugin on a review of a competitor plugin. This isn’t a fair business practice.

    Moderator Jan Dembowski


    Brute Squad and Volunteer Moderator

    I don’t think fair business practices have much to do with it but that link was removed.

    This is a review for and not another plugin so it really doesn’t belong in this review.

    I’m reasonably new to WordPress so please forgive my ignorance, but isn’t WATS a free plugin? I’m not sure I understand why a link to a premium plugin is an issue?

    As previously stated, I was merely trying to provide a useful link for other people in a similar situation to myself. If this is bad practice, please enlighten me as to why this is so that I don’t make the same mistake in the future.

    Not sure if it makes any difference, but I’m using the free version of [the censored plugin] and it meets my needs perfectly.

    Just to be clear:
    I wasn’t advertising a commercial plugin. At least not intentionally anyway.
    I don’t understand why a link to their plugin is an issue.
    I don’t understand what business practice has to do with a free plugin.
    I don’t understand why they’re a direct competitor.
    Isn’t a link to another plugin appropriate to the review if it helps another reader?
    I wasn’t trying to demote your plugin.
    I have absolutely nothing to do with [the censored plugin]: Whilst looking for a support ticket plugin for my site, I actually tried WATS first, but found that it didn’t do what I expected. I then tried [the censored plugin] which met my needs perfectly and thought I should share my findings in order to help other users in a similar situation. If this can’t be done in the review, where else should it be done?
    In a similar bid to be helpful, I previously suggested updating the Description and FAQ to prevent future negative, or even half-way, feedback like my own.

    Like I said, i’m quite new to WP, so if my etiquette is off, please explain so that I don’t make the same mistake again in the future.

    Moderator Ipstenu (Mika Epstein)


    Lead Plugin Wrangler

    Let me explain differently 🙂 If you want to review the free plugin, this is the place. If you want to review the PAID plugin, this isn’t really the place, though if you’ve had issues in the process of upgrading from free to paid, that’s generally okay.

    Posting a link to another companies competitive product is … well. Not really polite. Also it would possibly have been better to post a support question “Does this work with Multisite?” rather than a review, but that can’t be helped.

    firebird75: I would suggest you add “WATS has been designed for single site installations.” to your FAQ 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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