Micro data not present. facebook pixel not connecting to catalogue or add items
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This error seems to be plaguing myself and many others but there are no support topics coming forward and a lot of folks chime in and move on. All the help pages do a great job of describing the problem. Not how to fully solve it.
Using WordPress site
Using facebook pixel plugin
Using woocommerce
Using woocommerce show individual variants pluginEverything provided from facebook is linked correctly.
There are no help topics that I can see to help solve this issue. The error when I try to connect my product catalog via Facebook pixel is as follows..This pixel’s microdata is incomplete or incorrectly formatted
To use this pixel to add or update items in your catalog, you need to install the required microdata tags on your website.The page I need help with: [log in to see the link]
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Has anyone replied to help you with this? I am having the exact same problem.
Hi there @barknswag!
Thanks for getting in touch. To get started, can you please provide us the following information:
1. Your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Is your site connected to Facebook currently? If so, you should see all the id’s and names of the page, catalog, and business at WooCommerce > Facebook.
3. Are the products set to “sync and show,” as described here: https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-6 ?
4. If the answer to the above two questions is “yes,” can you turn on debug logging and trigger a sync by making a product update? Then, check the facebook logs by going to WooCommerce > Status > Logs in your dashboard, opening the dropdown by the “View” button, and finding the facebook logs there. Once you find the one from today, could you copy the contents of the log into https://pastebin.com/, click “Create new paste,” and then share the link so that we could take a look?
5. Can you send us a screenshot of the Facebook “meta box” on the edit product screen? This is the section on the right side that shows information about the product on Facebook. When properly synced, it displays the Facebook item id which is a direct link to the product on the Facebook shop page. When not synced, it says “not yet synced,” and when incorrectly synced, it might list the variation id, but not the Facebook id and link. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URLs in your reply. It works with Chrome, Firefox, Safari, and Edge.
Lastly, some other users discovered this:
– Consider reformatting your description so your items don’t use all uppercase letters as it may cause an error.
– Updating the product twice, one right after another, generated the variants IDs and then products get synced.P.S.: @oliviacampus if you could start a new thread next time, it’d help us deal with each case individually.
I’m looking forward to hearing from you about the above items to assist you further. Thanks!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Cheers!
Hi there,
I have the same issue. You can see from the link : https://snipboard.io/h8bEV7.jpg
I did all the steps;
STEP 1 :
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Site address (URL): https://www.ottockraft.net
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wpcf7_contact_form: 1### Security ###
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Acowebs Woocommerce Dynamic Pricing: by Acowebs – 3.7.0
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NicolasKulka
wpformation – 1.8.5### Inactive Plugins (13) ###
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Contact Form 7: by Takayuki Miyoshi – 5.4.1
Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.2
iyzico WooCommerce: by iyzico – 3.1.0
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Mikado Instagram Feed: by Mikado Themes – 1.0
Mikado Membership: by Mikado Themes – 1.1
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Open Graph and Twitter Card Tags: by Webdados – 3.1.1
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Product Feed PRO for WooCommerce: by AdTribes.io – 10.3.5
Woo Discount Rules: by Flycart – 2.3.7
WP Debugging: by Andy Fragen – 2.9.3### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
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rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #5 – /shop/
Cart: #6 – /cart/
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My account: #8 – /my-account/
Terms and conditions: #263 – /terms-and-conditions/### Theme ###
Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 6.2.2
Parent Theme Author URL: http://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔### Templates ###
Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0
Avada/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.phpOutdated Templates: ❌
Learn how to update
### Action Scheduler ###
Complete: 204
Oldest: 2021-05-30 15:49:07 +0000
Newest: 2021-06-30 07:04:01 +0000Pending: 2
Oldest: 2021-06-30 11:59:35 +0000
Newest: 2021-06-30 17:38:38 +0000### Status report information ###
Generated at: 2021-06-30 10:05:56 +03:00
STEP 2 :
You can check from the link : https://snipboard.io/V6NUqb.jpg
STEP 3 :
You can check from the link : https://snipboard.io/2E4Y1b.jpg
STEP 4 :
You can check from the link : https://pastebin.com/uBr7aN0r
STEP 5 :
link 1 – all products page : https://snipboard.io/Ofo3we.jpg
link 2 – any product page : https://snipboard.io/9APmpY.jpgI am also, waiting for a solution on this!
Hey @cagrikarapunar,
I noticed that you have a large database mismatch where WooCommerce is at
5.4.1and your database isWC Database Version: 4.0.1(March 2020). Quite a bit has changed since then code-wise. Additionally, your theme isParent Theme Name: Avada - Parent Theme Version: 6.2.2and the current version is7.4.1(which it looks like 7.4 brought a whole load of JS updates). I also seePixelYourSite: by PixelYourSite – 8.2.5as an inactive plugin. I’m not sure if that is hardcoded but if it is possible to delete while trying to make a connection, that would helps rule that out as a potential blocker.Next step would be to update the database and the theme and if you’re still running into problems, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
@josiahstrongarm – Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- The topic ‘Micro data not present. facebook pixel not connecting to catalogue or add items’ is closed to new replies.
