Support » Plugin: Facebook for WooCommerce » Micro data not present. facebook pixel not connecting to catalogue or add items

  • Resolved barknswag

    (@barknswag)


    This error seems to be plaguing myself and many others but there are no support topics coming forward and a lot of folks chime in and move on. All the help pages do a great job of describing the problem. Not how to fully solve it.

    Using WordPress site
    Using facebook pixel plugin
    Using woocommerce
    Using woocommerce show individual variants plugin

    Everything provided from facebook is linked correctly.
    There are no help topics that I can see to help solve this issue. The error when I try to connect my product catalog via Facebook pixel is as follows..

    This pixel’s microdata is incomplete or incorrectly formatted
    To use this pixel to add or update items in your catalog, you need to install the required microdata tags on your website.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Has anyone replied to help you with this? I am having the exact same problem.

    Plugin Support zdenys

    (@zdenys)

    Hi there @barknswag!

    Thanks for getting in touch. To get started, can you please provide us the following information:

    1. Your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    2. Is your site connected to Facebook currently? If so, you should see all the id’s and names of the page, catalog, and business at WooCommerce > Facebook.

    3. Are the products set to “sync and show,” as described here: https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-6 ?

    4. If the answer to the above two questions is “yes,” can you turn on debug logging and trigger a sync by making a product update? Then, check the facebook logs by going to WooCommerce > Status > Logs in your dashboard, opening the dropdown by the “View” button, and finding the facebook logs there. Once you find the one from today, could you copy the contents of the log into https://pastebin.com/, click “Create new paste,” and then share the link so that we could take a look?

    5. Can you send us a screenshot of the Facebook “meta box” on the edit product screen? This is the section on the right side that shows information about the product on Facebook. When properly synced, it displays the Facebook item id which is a direct link to the product on the Facebook shop page. When not synced, it says “not yet synced,” and when incorrectly synced, it might list the variation id, but not the Facebook id and link. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URLs in your reply. It works with Chrome, Firefox, Safari, and Edge.

    Lastly, some other users discovered this:

    Consider reformatting your description so your items don’t use all uppercase letters as it may cause an error.
    Updating the product twice, one right after another, generated the variants IDs and then products get synced.

    P.S.: @oliviacampus if you could start a new thread next time, it’d help us deal with each case individually.

    I’m looking forward to hearing from you about the above items to assist you further. Thanks!

    Plugin Support zdenys

    (@zdenys)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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