MIA - Subscribers and Subcriber List Missing in Action (2 posts)

  1. donnagross
    Posted 1 year ago #

    Sometime within the last 4-6 weeks my subscriber list has gone missing. I only had about 50, but now there are zero. Any ideas how it disappeared and what I can do to recover them? Using twentyfourteen theme, latest version of jetpack and wordpress. Thank you.

  2. Chris Barrett
    Posted 1 year ago #

    Subscriber details are stored on the WordPress.com site and are normally accessible through the Jetpack → Site Stats page in your WordPress dashboard (near the bottom). That assumes that your site is still connected to WordPress.com, and that the "subscriptions" module has not been deactivated. For more information, please review: http://jetpack.me/2012/01/17/how-to-view-your-email-subscribers/

    Alternatively, you can sign into your WordPress.com account and view the subscriber information there. Jetpack would have automatically prompted you to create a WordPress.com account when you set the plugin up. If you forgot the password, you can request a new password by entering your email address here:

    You can also reset the connection to your site from within the WordPress.com site.

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